What are some problems with replacement phones?

[rhacy]

Originally Posted by stravy

I am on my seventh diamond.

1. Original in the box - lasted 4 months before magnet that holds stylus in fell out.
2. Refurb - lasted about a month until screen separated
3. Refurb - lasted less than a week before screen separated
4. New in box - lasted 3 months before screen separated
5. New in box - lasted 1 month before screen separated
6. Refurb - lasted lest than a week. Bad radio, failed test at sprint corporate store.
7. Refurb - lasted about 5 months. Now the screen separation issue has gotten too bad to use the phone efficiently and am taking it back today.

Wow stravy that's brutal! I picked up a refurbished Diamond out of contract around ten months ago, and it's still very close to mint and everything works as intended. Knock on wood! Then I scored a spare about five months ago to use as a test unit, and it's working great as well. How is your screen separating? Is it showing the oil slick in the center of the screen or ?

Best to all,
R

[stravy]

Originally Posted by rhacy

Wow stravy that's brutal! I picked up a refurbished Diamond out of contract around ten months ago, and it's still very close to mint and everything works as intended. Knock on wood! Then I scored a spare about five months ago to use as a test unit, and it's working great as well. How is your screen separating? Is it showing the oil slick in the center of the screen or ?

Best to all,
R

rhacy - sent you a pm...i didnt want to hijack op's thread.

[Turbopowr]

Originally Posted by CarlaDarla

I assume since you broke the screen you went through Assurion? They usually give out new in box phones from what I have heard, and I have gone through them once and it was brand new. Almost always, if it is TEP replacement it is going to be a refurb

You're right - it was through Assurion

[lucario07]

That is a lot of problems, is it hard to get a like new working phone.

[Carla]

Originally Posted by Turbopowr

You're right - it was through Assurion

I figured as much. They are usually pretty good about getting you new in box equipment.

[stravy]

Originally Posted by lucario07

That is a lot of problems, is it hard to get a like new working phone.

I wouldn't necessarily say that. A friend of mine has the same phone and his screen separated after about 3 or 4 months. For some reason it took an act of congress for him to finally get a replacement, but his is still going strong after 6 or 7 months now *knock on wood*.

edit - my friend is actually on his 3rd diamond. the first one the screen separated and the second one the screen went dead.

[lucario07]

Originally Posted by stravy

I wouldn't necessarily say that. A friend of mine has the same phone and his screen separated after about 3 or 4 months. For some reason it took an act of congress for him to finally get a replacement, but his is still going strong after 6 or 7 months now *knock on wood*.

what is exactly the screen being seperated.

[aeropatel]

Originally Posted by lucario07

what is exactly the screen being seperated.

If the screen gets separated, a spot develops in the middle of the screen that literally looks like an oil stain.

Trust me...if it happens to yours, you WILL notice it.

I'm on my 3rd replacement (pretty sure its was a refurb) and its still going strong. I put it through hell (constant flashing and heavy usage) and its held up nicely.

[stravy]

Originally Posted by lucario07

what is exactly the screen being seperated.

when i say the screen has become separated i am refering to the "oil slick" look that appears on the screen. it can be seen best when the screen is turned off and you look at the screen at a slight angle with a light source reflecting off of the screen.

exactly what it is - this is just my best guess, because i dont build these things, but the resistive touch screen is comprised of multiple layers that detect where there is a change in current when you push on the screen. by design i think these layers are separated. the naming convention that has been used on this site and multiple other sites where the screen exhibits an "oil slick" type look is being called "screen separation". what exactly is happing? i don't really know.

what i do know is that it does in fact affect how efficiently you can use the device. some programs and settings screens have a scroll bar on the right margin of the screen. even using the stylus you have to press in exaclty the right spot to get it to scroll. if you push in the wrong spot then it brings up the submenu. example - in outlook email when you have many emails there is a scroll bar present on the right. before my "screen separated" i could swipe to scroll through the emails. now with the screen separated it does not detect that motion as well and often just selects an email and opens it up. if i go to use the scroll bar on the side with the stylus it does not detect that narrow region very well and often brings up the submenu for the email. calibrating the screen helps a little but it is a little annoying to calibrate the screen everyday. i only mention this because i have had multiple sprint reps try to tell me that it does not affect the device.