Sprint Arrive pic mail issue

sanyo69 · #1 (**permalink**) 03-21-2011, 12:10 AM

hey there everybody, i bought my new arrive phone this morning and after setting it up, i was not able to receive picture mail. it would shows the message and attachment but the picture would not display after downloading it. if you run into this issue, i troubleshooted with sprint and come to find out that it was an OS issue. we had to hard reset the phone (Under Settings, About and select Reset) and it worked after the reset. just an fyi if someone runs into this issue. the sprint rep. told me that there are some known issues at the moment and they have an open ticket with htc

**darren.wlsn1** · #2 (**permalink**) 03-21-2011, 12:27 AM

rule one when buying any new ppc is factory reset it after you buy it.

**steveo70** · #3 (**permalink**) 03-21-2011, 12:42 AM

Quote:

Originally Posted by darren.wlsn1

rule one when buying any new ppc is factory reset it after you buy it.

UGGHH! too much excitement didn't even think of that. Haven't had any problems yet though.

**info[]box1** · #4 (**permalink**) 03-21-2011, 09:10 AM

Quote:

Originally Posted by darren.wlsn1

rule one when buying any new ppc is factory reset it after you buy it.

damn i knew forgot to do something. seriously. but i havent had any issues yet and doesnt seem like any issues are coming. but i will hard reset for kicks and giggles later.

WitnessX · #5 (**permalink**) 03-21-2011, 02:09 PM

There's that Sprint Tile that contains some Sprint specific apps like NFL, Nascar, and Radio. If you hard reset it, you would lose them, because Marketplace doesn't even have a download for the Sprint stuff (not that it's any good anyways).

elcapo24682 · #6 (**permalink**) 03-21-2011, 02:13 PM

Quote:

Originally Posted by WitnessX

There's that Sprint Tile that contains some Sprint specific apps like NFL, Nascar, and Radio. If you hard reset it, you would lose them, because Marketplace doesn't even have a download for the Sprint stuff (not that it's any good anyways).

there's not really even anything in there yet it says coming soon on alot of things. I don't think a hard reset would get rid of it. It would get rid of everything else installed or synched past that point.

elcapo24682 · #7 (**permalink**) 03-23-2011, 07:21 AM

I had some problems sending mms but no problems receiving. Might be related to the tower maintenance issues around here tho cuz my data is funny overall

Dezmon1104 · #8 (**permalink**) 12-06-2011, 12:42 PM

I updated my arrive to mango and I can not send video mail. Is there a fix?

eric12341 · #9 (**permalink**) 12-06-2011, 03:24 PM

Videos can only be sent through email,Facebook and the like, not through MMS, however tho sprint's network at this point is too weak to support it.

**GoodThings2Life** · #10 (**permalink**) 12-06-2011, 05:16 PM

Sending MMS on Sprint depends on a solid data connection, otherwise, yes you're bound to encounter issues. Ironically, Friday night I was in a low-signal area but had wifi... turned off data to force wifi usage, and MMS still wouldn't work. Don't know if that's a quirk of Sprint or Windows Phone, but I ended up using wifi to post to Facebook instead. Was just gonna MMS a pic to someone who wasn't on FB and had to wait.