Sprint Arrive pic mail issue

[sanyo69]

hey there everybody, i bought my new arrive phone this morning and after setting it up, i was not able to receive picture mail. it would shows the message and attachment but the picture would not display after downloading it. if you run into this issue, i troubleshooted with sprint and come to find out that it was an OS issue. we had to hard reset the phone (Under Settings, About and select Reset) and it worked after the reset. just an fyi if someone runs into this issue. the sprint rep. told me that there are some known issues at the moment and they have an open ticket with htc