Sprint replacing damaged 6700 with Mogul

[InvincibleLiving]

Here are some tips to "make that mogul magic happen"". In a nutshell: Wear a suit, tell em usb wont charge and/or sync, and hard reset device and tell em it wiped your contacts and subtely remind them you cant sync/charge. Details below...

1. wear a suit: There's a saying that "Suits dont lie." When you walk in looking like business no matter your age, or anything else, they are more attentive to you. And hey if a suit bags you an upgraded phone then it's worth the price of admission alone, imo.

2. tell them right off the break that the usb on the device wont charge or sync with any of your chargers or pc's. Most times they wont even bother to test when they hear this.

3. Tell them that it randomly did a hard reset and wiped out your contacts and sensitive info! The Hard reset gives you an immediate issue that they cant fix no matter what they do from the store. So then it pretty much forces their hand to replace your device sight unseen.

4. If you get any static and they tell you they'll "order a replacement that will arrive in x amount of days" tell them you have to go on a business trip in two days and you need to be back up and running before then. *You most likely wont even have to break this one out, it's just for if they say they cant 'do' anything else.

If you always remember to make your situation IMMEDIATE, and make it UNFIXABLE from the store, they'll take a walk to the back, and come back with the pretty yellow brand new box containing a mogul.

If it looks like they dont have any moguls in stock or that they may stick you with a refurb mogul or 6700, just say that you cant wait and that you NEED your phone issues resolved and try another sprint store in the area.

One more tip to go by, you should go to the store right after the mid-day lunch rush say 1:00-2:00pm. Usually the best techs are scheduled to work thru the rush and take lunch once the store slows for the day. This increases your chances of getting a lazy tech who wont even look at your device...

These are just some things that i've either done myself or observed by others doing them time and time again.

[mbartels]

I just filed a claim with Assurion (joystick sticking) and they told me I'm getting a 6700. Darn it! I may cancel the claim and try to talk the Sprint store into upgrading me to the 6800. I'd be willing to part with some cash and renew my contract if I could keep my current $15.00 per month plan from 10 years ago.

EDIT: I'm an idiot. BEWARE. I tried to cancel the claim and was told the deductible is non-refundable in all circumstances. So, now I'm out $50.00. My phone isn't too bad - just freaks out (joystick sticks and flakes out and sometimes call people). The gal at Asurion said I didn't have to send my old phone back because she felt bad but I may as well send it in. They'll probably mark the ESN as bad, right?

I guess it could be worse. The one they send will probably be in better shape than mine.

[sshrum]

I got an 6700 from my claim 2 weeks ago. I too had the bad joystick (everyone was getting tired of my phone calling them back after they/I called them. The audio jack was also bad as we tje volume slider and the usb port.

[mofotrucker]

well I called Assurion when I lost my ppc 6700 a few weeks ago and they send me a refurb 6700 then I got it yesterday, today the phone was working fine till the colors started to bleed together so I called then again and they are sending me a Mogul. they are on back order so I might see before x-mas.

[nelly48237]

I called Assurion too when i lost my phone. they sent me a refurb 6700. the keypad stuck while typing making me have to re-type letters O's and other keys. well i called Assurion back and complained about me getting a bad phone, and the fact that i had to send my phone back to them before they would send me another refurb 6700. So they agreed to send me another refurb 6700 without me having to send the old one back until after i got the other phone. the 2nd phone had a problem with the touch screen not working in the X area. so i called Assurion back and told them that this phone too was bad, and they made me go to a spring store to have a tech confirm that it was bad; which i did, and the tech did confirm the phone was bad. so I called Assurion back up and complained about me getting two bad refurb... and they agreed to send me a BRAND NEW 6800 IN THE BOX within 10 days. i'm located in oak park, MI. a suburb of detroit, mi.

[malinda21]

where in NYC is a good place to go to get a new 6800 for my 6700?

[Hellion]

Well, here is my updated story. I had or still have the opportunity to upgrade my 6700 to a 6800. The camera on mines is acting up and when I took it to the Sprint store and they checked it out, they told me they can replace it, but it could take up to 8 days for the replacement to come in. I was like ok and just told them if something else acts up I will come back in. (I hate waiting) On the way out my wife asked me if I was going to get the same old model if I did wait and I was like wow, i didn't even ask. So, I turned back and asked and they were like, they can't get any 6700 for replacements so I would get a 6800 or Touch. To be honest, ever since this I got back from deployment (7 1/2 months to the middle east) and installed one of these new WM6 Roms, my 6700 has been running like butta!!! So, I'm thinking unless something else pops off with it, i'll just wait till the new 6900 comes out!

oh this is the Sprint Store in the College/Lemon Grove area code 92115 in front of Target.

[bilson]

My USB was bad and Assurion sent me a refurb 6700 which I recieved today. Loaded Helmi_c ROM (new version as of 12/17). It ROCKS once again Thanks to Helmi_C and the Kitchen Team!

[nelly48237]

update on my situation.
today i got my brand new 6800 in the box... and i love it. i had no ideal how much storage memory this new phone has. 154mb

[robmayer]

Originally Posted by reisa911

hi, i have a sprint ppc 6700, could you please tell me how to send pic mail without sending it to an email address, and also how can i play music using a bluetooth stero headset? thanks for your help, Reisa

Originally Posted by reisa911

hey do you like the mogal? what are the diff from the 6700?

Do you have MMS installed on this device? Go to Pocket Outlook and see if MMS is in the account list. If it is, send your pic mail from there. Also, the main differences on the Mogul would be a better look, more memory, upgradable to EVDO Rev. A, jog dial, spring loaded keyboard, internal antenna, and thats all I can think of.