How to work Insurance?

[xeroendo]

About a month ago my apache got its screen all messed up and I have insurance so I did a claim online and I got a new apache sent to me after a $50 deductable. Which was fine, I didn't mind paying $50 for a new phone. Ever since I got it, it was kind of hard to slide up the screen, didn't think much of it though. About a week ago when I slid up the screen to send a text it popped out of place on one side and just dangled. I called Asurion and they said since it's physical damage, I have to pay the deductable again. I wouldn't have minded if it was more than a couple of weeks. I don't wanna do this if it's going to happen ever other week. My question is this, I've heard people getting Titans after working with them for a while. Is there anything you guys can tell me to help me out? If I'm paying for a new phone I'd rather get an upgrade. Thanks.

[mherald81]

I would suggest taking it to a Sprint store instead of calling Asurion. I never called Asurion and always got my phone replaced with no deductables and no problems

[xeroendo]

I have verizon though.

[weedahoe]

I have VZW also and I had my original 6700 which worked fine except I missed calls when on vibe because (unknowingly for a while) the vibe wouldnt vibe. I could bump the phone and then it would work. Eventually it got so bad I called and filed a claim and got a new one. Well a few weeks later it did the same. I was already over on my 14 day return so I called and after explaining, they were nice enough to send another. Well after a few weeks of so with it, it also did the same thing. So I called up and explained what the issue was. She apologized and was going to send another unit until I told her this was the 3rd phone and they all did the same thing. Then is where the corner was turned because she then offered me 2 comparable phones. One was the Treo 600 I think and the other was the 6800. Obviously since I am here I choose the 6800.

So call in and do some explaining and complaining and ask for a comparable phone because all that you have had were not suitable or worth having in a everyday functional world.

[xeroendo]

oh nice, thanks! I'll try that

[blizzake]

omg there is no comparison between the treo 600 and the 6700 my treo always lagged no matter what and it has no wifi or evdo......... sorry had to complain lol

[PhyscoAssassinx]

well ur better off takeing it to the service provider and explane to em u just got the phone and its not working and even threaten to leave the carrier works all the time with me =)