venting...

[angel12]

So ive had to get my 6700 replaced a couple of times, first time was because the volume slider broke, then a dead pixel, and now another dead pixel. Keep in mind i just bought the phone in January. The salesman told me all i could do now was an insurance claim, on a 5 month old phone, on an issue that should be covered under the warranty, right? Anybody have any tips on how to handle this?

[colonel]

What plan do you have as far as insurance? I would call another store or call customer retention. You should not have to pay money out of pocket for this and dont let them tell you that you have to send it to UTStarcom for repairs.

[InvincibleLiving]

Be presistent and know your rights as a consumer, you dont just pay cell providers for your phone and a dial tone, you pay for good customer service and met expectations as well. Colonel's right take it to another store and take your gripe straight to the Manager. Good luck.

[angel12]

thanks for the tips guys. Its just getting tiring, i have been the the one and only sprint store 4 times already in the past week, trying to get this all taken care of. They keep telling me that they cannot get anymore 6700's in stock, so thats why i would have to go through insurance. So it would have been something if they had at least offered me the treo like they have with everyone else. I wouldnt have taken it, because as someone said on another topic, it would be like going from a bmw to a ford. But it would have shown that they care, instead of pushing me off.

[angel12]

and im cancelling my account. Sprint Customer Service in my area is horrible, I have made sure to stay calm and polite when talking to the Reps, and they have been rude to me the past two days. I called Retentions to see what they could do, and they left me the same options: Keep the broken phone or pay $50 for an Insurance replacement. So im going back to my vzw 6600, a downgrade for a bit till i can save up to get a new phone, just because the ETF is going to hit me a little hard.

[wmdunn]

Originally Posted by angel12

and im cancelling my account. Sprint Customer Service in my area is horrible, I have made sure to stay calm and polite when talking to the Reps, and they have been rude to me the past two days. I called Retentions to see what they could do, and they left me the same options: Keep the broken phone or pay $50 for an Insurance replacement. So im going back to my vzw 6600, a downgrade for a bit till i can save up to get a new phone, just because the ETF is going to hit me a little hard.

Let me encourage you to not give up. I have seen people continue to ask even after being turned down flat . . . and find success on the 7th, 8th, or 10th time. Sprint customer service is weak, just don't take is personally. It can be tiring and frustrating, just make it a game, and continue to ask. Eventually you will get a sympathetic ear and someone who will get it done. Smile and be tough . . .

Bill

I wouldn't give up on this. I too have had my phone replaced twice. I pay the $3 monthly charge for the insurance. Got my original 6700 in Oct. '05, when they offered that to replace my bad Toshiba 2032SP, (at no charge 'yay'). It was replaced, under warranty, in May '06 when the softkeys stopped working. In July '06 my LEDs stopped working and the phone would constantly call the last number. Sprint said it could not be replaced under warranty and referred me to the insurance people and that there will be a %40 replacement fee. I called them, arranged to have a replacement shipped to me, agreed to the extra shipping charges for express shipment, (these charges would show up on my bill). When all was done, I asked if they wanted my CC# for payment of the $50 replacement fee and they told me there was no fee. Sure enough, 2 days later my phone arrived and I was only charged the $15 for express shipment on my Sprint bill.