I wouldn't give up on this. I too have had my phone replaced twice. I pay the $3 monthly charge for the insurance. Got my original 6700 in Oct. '05, when they offered that to replace my bad Toshiba 2032SP, (at no charge 'yay'). It was replaced, under warranty, in May '06 when the softkeys stopped working. In July '06 my LEDs stopped working and the phone would constantly call the last number. Sprint said it could not be replaced under warranty and referred me to the insurance people and that there will be a %40 replacement fee. I called them, arranged to have a replacement shipped to me, agreed to the extra shipping charges for express shipment, (these charges would show up on my bill). When all was done, I asked if they wanted my CC# for payment of the $50 replacement fee and they told me there was no fee. Sure enough, 2 days later my phone arrived and I was only charged the $15 for express shipment on my Sprint bill.