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Originally Posted by angel12
and im cancelling my account. Sprint Customer Service in my area is horrible, I have made sure to stay calm and polite when talking to the Reps, and they have been rude to me the past two days. I called Retentions to see what they could do, and they left me the same options: Keep the broken phone or pay $50 for an Insurance replacement. So im going back to my vzw 6600, a downgrade for a bit till i can save up to get a new phone, just because the ETF is going to hit me a little hard.
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Let me encourage you to
not give up. I have seen people continue to ask even after being turned down flat . . . and find success on the 7th, 8th, or 10th time. Sprint customer service is weak, just don't take is personally. It can be tiring and frustrating, just make it a game, and continue to ask. Eventually you will get a sympathetic ear and someone who will get it done. Smile and be tough . . .
Bill