Active sync help

hpsfinest · #1 (**permalink**) 05-09-2007, 08:18 PM

After my issues with my headphone jack I took my phone in to get it fixed and they ended up replacing it. Okay maybe I'm retarded but now I can't sync my info to the new device.

**Big D5** · #2 (**permalink**) 05-09-2007, 08:41 PM

More information please are you getting any errors? What happens when you plug the device in I am assuming your replacement is a 6700.

JBabey · #3 (**permalink**) 05-09-2007, 08:42 PM

Quote:

Originally Posted by hpsfinest

After my issues with my headphone jack I took my phone in to get it fixed and they ended up replacing it. Okay maybe I'm retarded but now I can't sync my info to the new device.

This is completely not helpfull in any way

what operating system
wich version of activesync
wich version of outlook
what is the error message your receiving
does the OS recognize the device
how far into the sync do you error out
does connecting it as a modem or internet sharing still work

hpsfinest · #4 (**permalink**) 05-09-2007, 08:51 PM

Sorry
Windows XP sp2
ActiveSync 4.5
Outlook 2007
I am getting an error 85010014
activesync wants to create a new device when I connect the usb cable everything will sync but the contacts

hpsfinest · #5 (**permalink**) 05-10-2007, 05:35 PM

Wow so nobody can help huh ok. Is there a way to import the contacts from the .csv file???

**Big D5** · #6 (**permalink**) 05-10-2007, 08:38 PM

Quote:

Originally Posted by hpsfinest

activesync wants to create a new device when I connect the usb cable everything will sync but the contacts

This is a common occurrence for me with activsync and it is very easy to fix. All you need to do is go to tools/options in ActiveSync on the PC, than un-check the contacts box, hit ok. When ActivSync completes go back to tools/options and recheck the box hit ok and your contacts will sync.