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Old 03-13-2008, 12:09 AM
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Thumbs down Not Vision capable

since the hc6.1 went so well, I thought I'd add on vision, well, sprint is saying they can't add it onto my account b/c my phone doesn't support mms or sTV.!!!! I told her that I was using it as we spoke, just getting charged p/kb. Idiots!!!! ID10T error
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Old 03-13-2008, 02:13 AM
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Re: Not Vision capable

sad times....when the person (could of been a newbie) does not understand the concept of vision as in interneting/email...etc. I would call back and talk to another rep. that knows what you are talking about.
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Old 03-13-2008, 07:48 AM
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Re: Not Vision capable

These CSRs are taught that the same data connection for regular phones is not the same as what the PDA/PPCs use. There just needs to be some clarification somewhere.
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Old 03-14-2008, 02:41 PM
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Re: Not Vision capable

lol, yea i called back and went to tech support. the first rep did get it on the account even though she insisted she hadn't and was not going to be chared $15....

All is well, just had to vent.
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