two probs... and sprint store tech sup frustration...

Garrett · #1 (**permalink**) 01-19-2007, 02:04 AM

Quote:

Originally Posted by JackSchitt28

Quote:

Originally Posted by Garrett

Quote:

Originally Posted by JackSchitt28

Quote:

Originally Posted by moats75

I am a tech at a corp store also, what he means is that we are graded so to say on how many swaps, repairs and etc we do on a monthly basis. If we do more swaps than what is budgeted we get wrote up. So in a round about way it will come out of our pocket later on. .

i dont understand how it would come out of your pockets, you guys are not at fault for defective equipment. the manufacturer or the user is the one that created the defect or problem, not you guys. what if 50 people came in your store with a bad phone, lets say they are samsung phones and they are f'ing up and need to be replaced and you went over the "quota", you guys are responsible for the problem? does'nt make sense to me.

I'm not actually a tech so I don't know how it works exactly. Basically the idea behind limiting the amount of phones that can be replaced is to motivate people to find other solutions to problems... such as fixing a phone with a replacement part or selling a new phone.

ahhhhhhh gotcha now. this way people dont come in every day wanting their phone fixed, they can buy a new one or something.

I mean the salespeople/techs not the customers by the way...