Data refuses to connect at EV, only 1X

[mikldom]

Sprint Cust service sux..

anyways.. I got the newest PPCGeeks WM6 (Helmi), radio at 1.43, and newest PRL..

I was in the middle of D.C. and it would never go at EV on data.. It would try and try and take 5 minutes or so, then it will either not connect and give an error, or it will default connect to 1X.. each and every time..

It has done this for the past 4 months.. connects fine at 1x, and works great, but I want my EV speeds!!!! I have been to Newark NJ, same thing, Philly, D.C. VA beach, Raleigh, NC.. I mean all areas that have EV, and it shows as EV on the phone, just WILL NOT connect data at EV.. whether I hook it up and do I Sharing, or just direct with the phone.

any suggestions? I am about to take it to a service center and tell them to show me them connecting at EV.. of course, after I reinstall the official sprint rom.

thanks!!!

[brad65807]

I had the same problem. Only way i could get it to work was flash radio 1.41 and then reprovision (##3282#) data again. I NEVER got 1.43 to work.

[teh_toidi]

I had the same problem with a refurb 6700 I got as a replacement in store for a defective replacement i got from TEP. It turned out that it wasn't accepting my vision user name and password

[mikldom]

I am going to a repair center tonight to force them to get me to connect at EVDO..

Thanks... for the update.

/mike

[mikldom]

drove 1 hour to a store/repair center, they reloaded the firmware (I already did this), they still could not get it to connect at EV speeds.. They said they would order me a new phone, but would take 2 weeks or so to get there.

I travel, and I don't have time to screw with this. I called customer care, and explained the issue to me, and they are completely worthless.. they tell me to call the insurance and deal with them.

I am not convinced it is a phone issue, but nonetheless, I will not let this go. I want my EV speeds..

how should I proceed?.. I am about to threaten them with a contract termination, since they are not providing the service I agreed on.

I will be in Raleigh NC tomorrow, and I will try a store there..

let me know..

/mike

[mikldom]

I happened to be outside of Raleigh NC, stopped at a store, they told me, "goto this repair center" went there,wasn't a repair center. The manager went out of his way and called a couple of corporate repair centers and found one with a 6700 to swap.. Went there (in Durham), they swapped it..

and, guess what!!! Same Friggin Problem!!!

Will NOT connect at EV, only 1X.. sometimes with factory flash, it will show EV on the data connection, but only at idle, and soon as you hit a link in IE or other data, it then shows only 1X.. I only get a 1X connection.

Because this is now on two phones, same problem, I think it must be a network issue.

BTW,, nobody even offered, or tried to do an upgrade.. I have TEP, but they always just say "we will order you one", or "go through the insurance".

this was at stores in Virginia Beach, Raleigh NC, Wake Forest, NC, and Durham NC

they are not letting the 6800's out!!!

let me know what you think! I am calling tech support today when I get to an EV area and talk with them..

I will keep pushing until they get me to connect at EV, even if they keep replacing the phone with the same model.. I will stay after them!

/mike

[mikldom]

spent 20 minutes on hold with tech support two separate times yesterday and found somebody with some knowledge, and some concern.

Turns out it was a problem on their end (i suspected that).

they had to 'sync' the phone from their end, and I asked them if a ## code would avert all the calls in the future and he said no, as that problem was on their end, but they flagged the account to exactly what he did and all is well for the moment.

shux.. wanted a mogul, but perfectly happy with my 6700 for what I do with it. unfortunately the replacemetn 6700 I ended up with the stylus hole is real loose and I have lost two styluses now.. .off to wal-mart to buy a pen style stylus for a gamebody ds to have to carry around all the time..

thanks anyways.. tho, no replys in a looonnngggg time.. I was just giving you an update.