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Old 09-24-2007, 09:35 AM
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WM6 - Can't delete Outlook profile

When asked to set up my Outlook, I selected "Microsoft Exchange" and apparently I shouldn't have. Now I have a profile named "Outlook E-mail" which doesn't work. I can't change it to POP or IMAP, it's stuck as Exchange. I also can't delete it, when I go to Options to let you tap on an account, I can delete every account EXCEPT the messed up "Outlook E-mail" account. I've searched Google and searched the forum and couldn't find a solution.

Short of doing a hard reset and clearing all my data, is there any way to remove this email account? It tries to connect every time my Wifi connects and it's very annoying. Thanks.
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Old 09-25-2007, 05:10 AM
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That is the account that ActiveSync/Mobile Device Center uses when it syncs email from outlook. You should be able to go into AS or WMDC and change the settings there (content sync settings).
If all else fails, just delete the partnership between AS and the PPC (via AS) and set up the connection again, this time using outlook instead of exchange. It should be under Device Settings in AS or something to that effect. (i dont know for sure because i am using WMDC)
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Old 09-25-2007, 09:59 AM
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Thanks, but I'm not sure that's the problem. I didn't set up email sync at all on ActiveSync. I did try deleting the partnership (it was just set up as Guest) but it didn't affect the Outlook E-mail profile.

My workplace actually does have an Exchange server which is why I chose that setting in the first place, but it didn't work and I discovered it needs a VPN which I didn't want to mess with. It tries to connect to Exchange over Wifi.
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Old 09-25-2007, 11:43 AM
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Gnat,
What happens when you go into Active Sync on the device then Menu/Options?
(This is the window where you "Choose the data you want to sync:" You should be able to select the Exchange Server and delete it.
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Old 09-25-2007, 12:17 PM
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Thanks TMB, that seemed to get rid of the automatic syncing. It blanked out the server on the Outlook E-Mail profile, but I couldn't change it to POP or IMAP.

I did make Exchange work though, I noticed it said the server name should be the same as the Outlook Web Access server so I used that and now it works fine set to Exchange. I guess the instructions at my workplace for setting up Exchange are a little out of date.
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