help wanted

[akadarksyd]

well, ive done it before and i had problems, but eventually got it to update from 5.0 to 6.0 on my ppc 6700. well, i broke the adapt. on the old one and they replaced me with a brand new 6700. now i can't get it to load up. i'm stuck on a blank screen of "serial" and when i connect it says "usb" on the phone. well, it keeps sayin' "101 connection error" please, i feel lost without my phone. someone help explain what i can do... please and thank you.