ActiveSync 4.5 problem - need expert!

psiphi · #1 (**permalink**) 02-17-2009, 05:12 PM

Okay, now we are making progress... Do you know if your phone came with a CD or a floppy with drivers on it? Seems like the problem is that Windows itself can't recognize the phone, so ActiveSync is not the issue...

fuzzynco · #2 (**permalink**) 07-21-2009, 09:32 PM

I can't get USB to Active Sync 4.5 (WinXP/SP3, WinMo6.1).
Hotsync can sync the palm on the same port.
It doesn't get far enough to get a real error message,
just an error bubble that it doesn't understand the device?

Hotsync was exited before connecting the phone.
I reinstalled the hardware drivers from the laptop
builder, and reinstalled Active Sync 4.5.

It used to work and now it doesn't?
Am I missing a driver, and if so,
where do I look for it?

Thanks

Alltel Touch Pro OEM ROM.

I attached a screen cap of the bubble message.