ActiveSync 4.5 problem - need expert!

[fuzzynco]

I can't get USB to Active Sync 4.5 (WinXP/SP3, WinMo6.1).
Hotsync can sync the palm on the same port.
It doesn't get far enough to get a real error message,
just an error bubble that it doesn't understand the device?

Hotsync was exited before connecting the phone.
I reinstalled the hardware drivers from the laptop
builder, and reinstalled Active Sync 4.5.

It used to work and now it doesn't?
Am I missing a driver, and if so,
where do I look for it?

Thanks




Alltel Touch Pro OEM ROM.

I attached a screen cap of the bubble message.

[elephant007]

remove hotsync unless you have a Palm device
remove ActiveSync

go into device manager (click START>RUN type in DEVMGMT.MSC and click OK or press ENTER)

Make sure you don't have a USB keyboard or mouse, remove each USB device listed under UNIVERSAL SERIAL BUS CONTROLLERS

Reboot your computer, let it find and automatically install all the USB drivers, then try to sync again

[fuzzynco]

It found some of the onboard devices (root hubs, fingerprint sensor, not webcam tho,
or printer support). I reinstalled active sync 4.5 it said it updated USB drivers.
rebooted. after attaching a bus powered hdd it found it correctly. I did a cold reset
on the phone and then tried to connect it. still got the USB bubble error message.

*sigh*

[fuzzynco]

I tried restoring a checkpoint from before the problem happened incase some
registry key was corrupted or deleted. no luck there either. I'm at a loss as to what's
wrong, so no idea how to fix it.

[elephant007]

Another thing you can try is to remove the MicroSD card from your phone and try it again.

[fuzzynco]

Verizon, (my new carrier, since the merger), agreed to an advanced replacement.
I get a VZW phone though not a new Alltel . Do you know what comes in their
OEM package (apps and such). Alltel puts Jetcet 5 in their's and it works well with my
networked printer. I know I lose the extra ram .

Do I have to rebuild my environment, or can I just have it do its customizations
and then restore my SPB backup?

Thanks