trading my phone for another

**fixxxer2012** · #1 (**permalink**) 02-03-2009, 09:59 PM

i bought a blackberry curve through sprint in late november and i have had nothing but issues with it since. crappy battery life, dropped calls, phone keeps resetting. i went to a sprint store tonight at my local mall and inquired about trading it in for a diamond. my bb is actually worth more than the diamond anyways. she said she could not do it but i could call sprint and request it since im not happy with the phone. i have been loyal customer of sprint for 5 years now and i feel i deserve to have my request accepted. she also admitted about sprint customers trading in their mogul phones for the new touch pro. as far as im concerned if they can do that for them then they can do it for me. i will be calling sprint tomorrow to make a complaint. i do not want a refurbished phone and i hate the bb.

any thoughts on this guys ?

pokerrus78 · #2 (**permalink**) 02-03-2009, 10:10 PM

Hay man
"Call 703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO"
Tell em' what you want to do and you will be helped
-poker
If I helped you just click on the thanks button

**fixxxer2012** · #3 (**permalink**) 02-03-2009, 10:21 PM

Quote:

Originally Posted by pokerrus78

Hay man
"Call 703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO"
Tell em' what you want to do and you will be helped
-poker
If I helped you just click on the thanks button

are you serious about this ? if you are ill try tomorrow.

pokerrus78 · #4 (**permalink**) 02-03-2009, 10:26 PM

Quote:

Originally Posted by fixxxer2008

are you serious about this ? if you are ill try tomorrow.

dead serious When ever I have probs. with sprint(witch is every other week LOL

) I call that number. It works try it!
tell me what happens after you talk to them t/m I want to hear.
-poker

**fixxxer2012** · #5 (**permalink**) 02-03-2009, 10:27 PM

Quote:

Originally Posted by pokerrus78

dead serious When ever I have probs. with sprint(witch is every other week LOL

) I call them. try it!
-poker

ill give it a try, do you actually talk to the sprint ceo ?

**fixxxer2012** · #6 (**permalink**) 02-04-2009, 02:13 PM

i freaking hate sprint man, i may cancel my contract. i spent 2 hours on the phone with them this morning trying to get my issues addressed. i did call the corporate # and the lady was friendly but i am only getting another brand new bb curve for no cost to me. they won't ship me a different phone until the curve is no longer for sale. it should be here tomorrow and i doubt im going to activate it, i may just sell it and get a different phone such as the diamond. i told them i did not want another bb and they said the only thing they could do is if i have the same issue with the replacemnt they could ship me another phone but id have to pay the differece for whatever i paid for the bb when i inatially bought it. thats such bull as ive seen tons of members on here call and complain about their moguls and get a touch pro for free or $50.

my question is, when i get the replacement bb can i just not activate it and sell it ? i will of course ship my defective phone back to sprint but i mean can i get in trouble for selling the replacment and buying another ? im really ticked right now at them and i told her flat out that it's not fair to please other customers complaints and not take care of my needs. i have been with sprint for 5 years and im very dissatisfied right now.

**blasphemous_prime** · #7 (**permalink**) 02-04-2009, 03:05 PM

As I've seen this a few times before, threads like this go nowhere but take a downward spiral. As I told a few people face to face... "Don't blame your provider... Blame the decisions that you made you thought were through no fault of your own". Trust me on this one, if you know you weren't gonna like it, you should've thought twice about this before you ever bought what you were complaining about. Or you can do what I do and test any device out for a few minutes. I did the same thing with what you had and never liked it, but after you buy it, you do have 3 days to decide to get your money back, but who's fault is that? Hence no offense.

**fixxxer2012** · #8 (**permalink**) 02-04-2009, 03:09 PM

Quote:

Originally Posted by blasphemous_prime

As I've seen this a few times before, threads like this go nowhere but take a downward spiral. As I told a few people face to face... "Don't blame your provider... Blame the decisions that you made you thought were through no fault of your own". Trust me on this one, if you know you weren't gonna like it, you should've thought twice about this before you ever bought what you were complaining about. Or you can do what I do and test any device out for a few minutes. I did the same thing with what you had and never liked it, but after you buy it, you do have 3 days to decide to get your money back, but who's fault is that? Hence no offense.

well the phone is defective, that's the point. i do alot of work related things with it. im just asking if i can get in trouble for selling the replacement i get ? i will be shipping the defective phone back to sprint though.

**blasphemous_prime** · #9 (**permalink**) 02-04-2009, 03:12 PM

You won't get in trouble by selling/trading a refurb that just gets to you as long as it has a clean ESN that makes it capable of being active. And if you want something like a Diamond (which my girlfriend has 2 of), you'll have to add on a reasonable amount of extras with it.

**fixxxer2012** · #10 (**permalink**) 02-04-2009, 03:13 PM

Quote:

Originally Posted by blasphemous_prime

You won't get in trouble by selling/trading a refurb that just gets to you as long as it has a clean ESN that makes it capable of being active.

it's actually going to be a brand new one, not a refurbish, i also did not have to pay anything for the replacement.