Insurance (used phone)

[chevyhighrider]

Allright maybe I can get a clear answer in here about this. I purchased a used phone from EBAY and am wondering if my current verizon insurance will cover it once the phone is activated. I subtly asked one of the techs at Verizon and was told that the insurance is only good for the phone last purchased FROM THEM. But I am curious if the rules might be a little looser than that, since he (just doing his job) had to give me a text book answer. Also with everyone on here modding the heck out of their phones doesn't that void your chance of an insurance claim?

[jdegroot]

I just got off the phone with a Verizon Wireless Custom Service Representative. She spoke with someone at the insurance company and got all the necessary information. Here's the deal, according to her:

Insurance is on a specific phone number not a specific device. This is why the price on insurance does not vary by device type. So, no matter what the device on the number is, insurance apparently covers it.

If the device type is unknown to Verizon (as it is when you activate a non-registered ESN (like a Sprint phone), when you file a claim, the insurance company will simply ask you which device it was and replace it accordingly. So, anything did happen to the phone and you needed it replaced, they would probably be able to replace it with a Verizon Touch Pro, but close enough.

[chevyhighrider]

Cool I hope that's true, what about once you start modding the phone though??? thanks alot man.

[junior1234]

Originally Posted by chevyhighrider

Cool I hope that's true, what about once you start modding the phone though??? thanks alot man.

Have a little experience with this ...just make sure you keep the stock rom available...if not make sure the phone wont power on before you send it to them ...they cant complain about mods they cant see evedince of ie make sure your story is good and the phone is not repairable.

[NJ2toU]

Hmmm... well, how come when I got my TP I had to get the insurance within 30 days of purchase? I thought the insurance was for the PHONE itself. People are always trying to scam companies and I would think that making it for the phone would help prevent that.

[gonnaget2you]

Originally Posted by NJ2toU

Hmmm... well, how come when I got my TP I had to get the insurance within 30 days of purchase? I thought the insurance was for the PHONE itself. People are always trying to scam companies and I would think that making it for the phone would help prevent that.

Dont know why they told you this...within 30 days of purchase....should state you cant make a claim until youve been covered for 30 days