Re: WARNING, thumbplay
i seriously doubt this is carrier based ok.. its probably thumbplay moreso than anything. i dont see a carrier charging a 10 fee for a free ringtone intentionally, worse case scenario.. call them an have em take it off your bill, sheesh
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Re: WARNING, thumbplay
Just dial #2 from your phone. Listen to the recorded message and, when "Claire" prompts you to tell why your calling, say "cancel service". This should connect you to retentions and they have the authority to do much more than store reps or regular phone reps. Just calmly tell them your story and let them know you are ready to cancel your service if they can't fix this. They should be able to help you.
The following are direct numbers for retentions (unless they've been changed recently): 888-211-4727 - recorded message, then retentions 866-235-1185 - no wait time If that doesn't work try the special line set up for Consumerist.com: 703-433-4401. It's an executive Sprint Customer Service area. You should get a case number assigned and a direct number to call back your assigned rep. Hope this helps. |
Re: WARNING, thumbplay
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Re: WARNING, thumbplay
This happened to my friend. He called sprint and they credited his account.
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Re: WARNING, thumbplay
Heads up, this isn't just cell phones. But instant texting makes it easier. This can happen on your home phone line as well. Buyer beware, read the fine print, no such thing as a "free" lunch, etc. Don't blame Sprint or any other carrier. YOU had to initiate it. :(
Important part is, you caught it early and fixed it (hopefully) and learned a very valuable lesson. |
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Customer: Cancel Service. Clair: Ok, your service has been canceled. Thank you for have chosen Sprint. Goodbye. Customer: :shock: WTF just happened here? |
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Re: WARNING, thumbplay
Always ALWAYS read the fine print.
Make your own ringtones. If you need a particular one, ask here. We can hook you up without the monthly charges :wink: |
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