I am furious with Sprint

[bnts1993]

I am a new customer and signed up with them on 10/8 since they have the 30 day guarentee I went ahead and signed up. Well I was unhappy with the Diamond and when I called to switch out my phone they said that I would have to buy a new phone and get refunded within 2-3 billing cycles for the 1st phone that I returned.
Well I am furious becuase it says anyhere in there documents that I would have to wait that long to get my money back then I asked if I was to cancel all together and she said it would take that long again to get my money back also!! It didnt take them 2 to 3 months to get the money from me why should I wait that long to get my money back or to get a credit to get a new phone!I want to get a new phone but I do not want to pay for it since I already paid for the 1st phone what should I do? Or does anyone have any advice for me?

[meechieervin]

did you pay with a credit card if you did i think that you can do a dispute

[budney]

Seriously, keep calling back until you get someone with a brain.

[schettj]

Be happy you can swap it at all. It's fairly standard for them to charge you for the phone until they get the other one back.

You don't need to worry, you will get the credit back.

[ppcboi318]

sorry to hear but kind of funny

[steveoski]

i work for sprint and that is one of the tactics that they use to keep you from cancelling. cancel anyways!!! and than re sign up you will get your money back sooner and also never waste your time talking to customer service go directly to the cancellation dept. they can do anything and everything and 9/10 will bend over backwards to help you out!

[dpiantino]

I ordered a new diamond and sent the old one back due to heat issues. I had to pay for the new one and then they would credit my account when they got the old phone. I had the total amount credited within two weeks of my return. May not happen with everyone, but I have had a good experience.

[No1ustad]

With me as well i just got credited upon them receiving the phone back, they say 2-3 billing cycles to cover their butts, but usually it's 1, mebbe 2....

[Dr.8820]

Originally Posted by steveoski

i work for sprint and that is one of the tactics that they use to keep you from cancelling. cancel anyways!!! and than re sign up you will get your money back sooner and also never waste your time talking to customer service go directly to the cancellation dept. they can do anything and everything and 9/10 will bend over backwards to help you out!

this is exactly what you do.this is 139% correct.i never worked for them but have been a customer for 8 years and only when there is a major screw up do you use this tatic.for anyone else who tries this constantly,they do make notes on all accounts and will let you cancel.

[bigge4380]

I work for sprint. The best thing you can do is to actually take your phone to a corporate store and exchange it there... It's instant.