Sprint insurance rave!

[CozBoogie]

Originally Posted by dsibarra72

Is it me or is there a change in the air over at sprint CS. I swear I have not heard a foreign voice answer or had to eplain the same thing to 3 or more cs reps before they get something done. I think its been like 2 months now, Could be wrong though

I think you're absolutely correct. Something has changed in their CS department.

late,
Coz

[chicubs3794]

i just called to test out right now and i heard a very indian sounding guy!
haha

[hibby50]

hey coz they upgraded me to a mogul so im all good close this one down would you

[Apotheosis117]

I worked for Sprint as a Store Rep for about a year. If I understand correctly you're saying that you are wanting to get the same phone replaced through insurance... when a replacement is ordered for you it comes from Sprints warehouse... if said phone model is not in stock or no longer available then you will receive the next comparable model.

As far as Customer Service... there was a call center in Dallas(i think) that had been down for quite sometime due to a gas or pipeline explosion nearby(that's what I was told) at any rate .... it's back up now which results in fewer calls being transferred to the CS based in the Philippines.

Hope this helped clear things up a bit

[DarkLord]

Originally Posted by hibby50

I am on my 7th apache and it just broke so i need to replace it for numero 8. This stinks because i read about getting asked if the want upgrades however i have screamed at the people before and threatened to cancel service and they wont do it! so what is going on

i had that problem with my son's Apache. he was on his 4th. i called esurean (or how ever it's spelled) and talked to a very very nice lady. i explained to her that we had taken it to a sprint tech and he told us that it will never work right because all the parts being put in the refurbs are used. nothing new is being made anymore. she said even though she did not agree with him, she would give me a one time free upgrade. she sent him out a brand new mogul.

perhaps the fact that i killed her with kindness helped me out on this???

[hibby50]

well in any case i got a mogul yay lol thanks for all the posts

[Mendozilla]

I have always gotten free repairs and replacements, even in my phones without insurance but I walk in with a very positive attitude treat them with respect, in other words treat them as you would like to be treated.