sycing with my pc

artie · #1 (**permalink**) 04-12-2008, 06:54 PM

just bought my mogul of a friend yesterday and am having trouble syncing it with my pc, i downloaded active sync and hooked up my usb cable to my phone and the computer and nothing happens.

Jakey54577 · #2 (**permalink**) 04-12-2008, 07:19 PM

idd ur friend try to customize it or hack into it??? because mostly for this reason he downloaded a program that either deleted active sync or replaced it with someting else i recommend going into ur service provider and a: ask for a new phone or b: have someone help u with it

artie · #3 (**permalink**) 04-12-2008, 07:21 PM

he didnt do anything to it, i click on the active sync icon on my computer and it works fine then when i plug in my phone it says nothing is found

**jamesus** · #4 (**permalink**) 04-12-2008, 08:51 PM

On you phone, Start > Settings > Connections > USB to PC. Uncheck the box and then plug it in.

artie · #5 (**permalink**) 04-13-2008, 03:19 PM

I tried that i even took off active sync off my computer then reinstalled it and when i hook it up to my phone it says no connection found

**jamesus** · #6 (**permalink**) 04-13-2008, 11:05 PM

Have you soft reset your device?

**jamesus** · #7 (**permalink**) 04-13-2008, 11:06 PM

Also try restarting your computer.

artie · #8 (**permalink**) 04-14-2008, 08:15 PM

how do i soft reset my device? will it delete all my ringtones and contacts if i do though?

**jamesus** · #9 (**permalink**) 04-14-2008, 10:33 PM

Take your stylus and poke the little hole in the bottom. It will not erase anything, as it is akin to restarting your computer.