Sprint's new billing system

[OMJ]

Originally Posted by sheureka

Don't hold your breath - I got the letter and message saying mine was going to be migrated November 6 - and it hasn't happened yet. - sheureka

same here.....still waiting

[nickmford]

just call the migrations department directly and request that you be switched over to the new billing system because you want the SERO voice only plan. This plan is only available on the newer billing system and is the plan they put you on when you want to add blackberry data since you can't have both powervision built into your voice plan and a blackberry add on.

[TonyDiv]

I'm on it and they screwed up my accounts. If you see "SERO - voice only" next to your phone as the plan, you are going to be charged for data. I had a $75 charge on each of my lines. The issued a credit, but I fear that they didn't actually fix the issue. I guess that I'll see next month.

There are also no details yet about the online esn swaps and if there are any charges involved.

[OMJ]

Originally Posted by TonyDiv

I'm on it and they screwed up my accounts.

u2, eh? They migrated me too, and in the process screwed up my account.....put me on a lower plan (same price), no power vision, EXTENDED MY CONTRACT FOR 2 YRS!!! I'm fighting w/ them now.....spoke to retentions, what a waste of time, playing the ecare game now. If they don't get it fixed, I'll be cancelling next month using my get-out-of-sprint card......bums, I like their service, but CS sux bigtime.

[nico4k]

Originally Posted by Old_Man_Jenkins

u2, eh? They migrated me too, and in the process screwed up my account.....put me on a lower plan (same price), no power vision, EXTENDED MY CONTRACT FOR 2 YRS!!! I'm fighting w/ them now.....spoke to retentions, what a waste of time, playing the ecare game now. If they don't get it fixed, I'll be cancelling next month using my get-out-of-sprint card......bums, I like their service, but CS sux bigtime.

depends when you call, sometimes i get the indian support, and sometimes (specially during the day around 10am-12pm) i get real english speaking people from canada. it happend afew times in the past.
a lot better than the india support.