Update Profile / Update PRL

[Formula84]

I am having the same problem, trying to figure out why sprint tv wasnt working was getting server connection error 7004. So i called support they tried to get me to go into the settings tab and use the update profile but I was like its not there... the guys was like what! I said i dont know its not there is there another way to do it he then had me enter some profile setting via the dialer and input my MSL then hit "restore" this replaced my profile rebooted now i cant even get on the net!!! checked the settings and they defaulted back to the original settings from the factory and are not my user profile settings.! He transferred me to advanced support which i waited 25 min for to be HUNG UP ON! now i am stuck without internet... Anyone know how to get those apps that were in settings???? They were update profile and update PRL