How to avoid inadvertent plan changes?

[Turnkeys]

This question is for those who have older options & codes on their plans.. The ones we want to hold onto tightly because they're no longer available.

The background:
On monday, due to the recent outages afflicting some areas, (didn't know that then) I called in to speak to tech 'cause I had no voice or data services. During their efforts to resolve the problem, the unlimited text option I had on my account was bumped off. I noticed the following day when I was getting charges for texts. After 8-9 calls and 4 days later, the issue is being handled by a supervisor who's escalated it to (I still shake my head in wonder over this) the technical team that deals with expired codes. They have a department dedicated to this?

I was transferred to this supervisor by Latisha, who informed me there was no way to fix it, and the only option was to add the current unlimted text plan at an additional $20 a month.

So now, after profuse apologies, I've had 'bout all the apologies I can stand, and repeated assurances that every effort will be made to restore the feature, I wait. The supervisor informs me it can take as many as 10 days.

So while I 'hurry up and wait', I'm left with a growing feeling of paranoia about calling in for any issue, for fear that the next rep I get will have no clue what they are doing and screw something else up.

Can anyone shed some light on what inquiries are considered safe, and which may carry more risk? How does one make certain that no unintended changes have occurred? I've spent near a full work day this week dealing with this hassle, a nightmare I'd like to avoid in the future.

For example, I have Pick 3 on both lines, but my paranoia has made me wait to actually assign numbers. Is there any risk related to enabling this feature, other than some klutz tripping on a server's power source?

Please share your experiences and advice.

[MrObvious]

Maybe they can give you a discount? That sucks man.

[mulhiny]

WOW! Weird I just had something similar happen to me. The other night my Diamond quit. No data or voice. I spent 2 hours on the phone with tech support and then ended up in a corp store the next day to get the phone fixed. Well somehow they did away with my super sweet $5 Unlimited Power Vision Data pack. I noticed it tonight when I went online to check my bill and had a $110 data charge. So I called Sprint and sure enough that data pack no longer exist. After some heated discussion they some how end up giving me an unlimited data pack for $2.50!! I hope it works out for you. Stay with it. They can discount current plans, no matter what they say. It's their fault and on them to take care of it for you.