Upgrading Phone with Sprint SERO

Velvis · #1 (**permalink**) 09-01-2009, 11:08 AM

A friend tried to upgrade her rumor to a Pre and she is eligible for an upgrade starting today. The guy at Sprint said she should have got a letter stating the SERO plan was no longer and in order to upgrade she must get a new plan.

What options does she have keeping the SERO plan but also getting a Pre?

Thanks!

kidFromBigD · #2 (**permalink**) 09-01-2009, 11:41 AM

Quote:

Originally Posted by Velvis

A friend tried to upgrade her rumor to a Pre and she is eligible for an upgrade starting today. The guy at Sprint said she should have got a letter stating the SERO plan was no longer and in order to upgrade she must get a new plan.

What options does she have keeping the SERO plan but also getting a Pre?

Thanks!

The Palm Pre is Sprint's "Halo" device, meaning they are trying to milk the exclusivity of the device as much as possible.

I've recently helped a couple friends renew their Sprint contracts. My best advice: Play Hardball. If you are off-contract, then you have a strong negotiating position. If you have been with Sprint a few years, even better. And since you have SERO, you probably have been with Spring a long time. Use all this to your advantage. Threaten to leave Sprint for AT&T or T-Mobile if they do not agree. Then let them sweat a day or two before calling back to resume the negotiation.

It may work, or it may not. Still, never accept a 'No' from someone who can't say 'Yes'.

rgildoss · #3 (**permalink**) 09-01-2009, 04:16 PM

Quote:

Originally Posted by Velvis

A friend tried to upgrade her rumor to a Pre and she is eligible for an upgrade starting today. The guy at Sprint said she should have got a letter stating the SERO plan was no longer and in order to upgrade she must get a new plan.

What options does she have keeping the SERO plan but also getting a Pre?

Thanks!

SERO plans wont work with PRE or the Instinc ...if u dont get either one of those phones u will be fine ..SERO is not going away anytime soon

Velvis · #4 (**permalink**) 09-01-2009, 10:10 PM

Really? Why is that? Seems weird.

99accordv6 · #5 (**permalink**) 09-02-2009, 02:04 AM

Sero will not work with the Pre or Instinct because those phones need an EVERYTHING plan to use all the features.

Theres no getting around it

spiritcrusher33 · #6 (**permalink**) 09-02-2009, 04:24 PM

U can get the sero everything plus with the pre. the only thing is the cheapest plan is still 59.99 basicly the simply everything 450 plan but with 500 mins and is 10 bucks cheaper..

SporkLover · #7 (**permalink**) 09-03-2009, 04:43 PM

Quote:

Originally Posted by 99accordv6

Sero will not work with the Pre or Instinct because those phones need an EVERYTHING plan to use all the features.

Theres no getting around it

Thats what Sprint wants you to believe. A SERO plan has all of the sprint offerings at a lower price. Sprint just wont let their exclusive devices on a SERO plan so they can milk you for more money. A parallel from ATT is their requirement for certain plans for the Iphone.

sorge · #8 (**permalink**) 09-04-2009, 02:26 PM

A random question somewhat related. I'm on a third party plan for 20 bucks a month, and now I'm seriously looking at the new Hero in October. We aren't suppose to upgrade in store, so I'm thinking I'll just try another 3rd party store. Is bestbuy a good option for this?

SporkLover · #9 (**permalink**) 09-05-2009, 07:41 PM

Quote:

Originally Posted by sorge

A random question somewhat related. I'm on a third party plan for 20 bucks a month, and now I'm seriously looking at the new Hero in October. We aren't suppose to upgrade in store, so I'm thinking I'll just try another 3rd party store. Is bestbuy a good option for this?

Is your account with Sprint? You should be able to go into any sprint store, no matter what reseller signed you up.

If you are going to an authorizes seller I recommend Best Buy. They do instant rebates!