Disapointed with Sprint

[Snoman002]

Well, I hate to start this with the "I love Sprint" thread being just started, but oh well.

All in all I have been happy with Sprint, I have had some troubles but other than a couple hours (total) on the phone everything has been resolved. However, recently I have been a little put off.


I have been with Sprint since 03, with an account that is in good standing. Currently I have 3 lines, nothing special, just a Family Fair and Flexable.

My problems started when I began the process of upgrading my phones. I'm one week from upgrade time, and I figured that Sprint would be more than happy to have a current customer renue their account, and be willing to allow them to do it early, thats where I was wrong.
First stop was the local store. I walked in and said I was interested in upgrading, the clerk said that regular phones were on the right, PDA phones on the left, and in the entire 30 minutes I was in the store that was the only contact I had. Nobody asking if they can help with anything, there were 5 reps and none of them were busy. The wife was a little put off but I figure what the heck, NBD.
Next the wife chatted online, asked if there was any deals Sprint would do for us, nope. The wife then asked if we could get upgrade eliability 2 weeks early, they said nope and then promptly ended the chat. Needless to say the wife was not happy.
Then tried calling, no good, no early upgrade, no sweeteners.
Ecare, nothing, wouldnt even match Best Buys price. In fact, basically said if you can get it for that price at best buy then go there.
Stopped by another local store, and had a good (friendly) conversation with the clerk, said she could offer upgrade prices, but I would not be eligable for rebates, then said she couldnt even match another Sprint dealers (Best Buy) prices.

So here I am, a loyal sprint customer, chomping at the bit to upgrade, yet not feeling much love from Sprint. Normally I wouldnt even look around, but I decided to do some digging, come to find out I can get the phones I want, Fuze and Centro, refurbished, for cheaper at ATT than I can at Sprint, AND I can get a plan thats cheaper than my current plan. Mostly because I dont have to have data on the ATT plan.

I would hate to leave Sprint, but jesh, all I really wanted was a very slightly early upgrade and Sprint cant even offer me that.

Let me know if I'm being unreasonable, but dang, I expected a little more than what I have gotten so far.

[Peteman100]

Originally Posted by Snoman002

Well, I hate to start this with the "I love Sprint" thread being just started, but oh well.

All in all I have been happy with Sprint, I have had some troubles but other than a couple hours (total) on the phone everything has been resolved. However, recently I have been a little put off.


I have been with Sprint since 03, with an account that is in good standing. Currently I have 3 lines, nothing special, just a Family Fair and Flexable.

My problems started when I began the process of upgrading my phones. I'm one week from upgrade time, and I figured that Sprint would be more than happy to have a current customer renue their account, and be willing to allow them to do it early, thats where I was wrong.
First stop was the local store. I walked in and said I was interested in upgrading, the clerk said that regular phones were on the right, PDA phones on the left, and in the entire 30 minutes I was in the store that was the only contact I had. Nobody asking if they can help with anything, there were 5 reps and none of them were busy. The wife was a little put off but I figure what the heck, NBD.
Next the wife chatted online, asked if there was any deals Sprint would do for us, nope. The wife then asked if we could get upgrade eliability 2 weeks early, they said nope and then promptly ended the chat. Needless to say the wife was not happy.
Then tried calling, no good, no early upgrade, no sweeteners.
Ecare, nothing, wouldnt even match Best Buys price. In fact, basically said if you can get it for that price at best buy then go there.
Stopped by another local store, and had a good (friendly) conversation with the clerk, said she could offer upgrade prices, but I would not be eligable for rebates, then said she couldnt even match another Sprint dealers (Best Buy) prices.

So here I am, a loyal sprint customer, chomping at the bit to upgrade, yet not feeling much love from Sprint. Normally I wouldnt even look around, but I decided to do some digging, come to find out I can get the phones I want, Fuze and Centro, refurbished, for cheaper at ATT than I can at Sprint, AND I can get a plan thats cheaper than my current plan. Mostly because I dont have to have data on the ATT plan.

I would hate to leave Sprint, but jesh, all I really wanted was a very slightly early upgrade and Sprint cant even offer me that.

Let me know if I'm being unreasonable, but dang, I expected a little more than what I have gotten so far.

You've either had an extremely unlucky experience or you have no idea what you are doing. Call account services. Let them know you have been having trouble redeeming your handset upgrade. Tell them you have no problem signing a new 2-year agreement. They will take care of you, I promise!

[Rangerdave]

Sounds like your not at the date for your upgrade... what are you waiting for pay the full tilts price or wait, it whould tell you the date on your account online when your date its.

RD

[Snoman002]

Originally Posted by Rangerdave

Sounds like your not at the date for your upgrade... what are you waiting for pay the full tilts price or wait, it whould tell you the date on your account online when your date its.

RD

Your right, I'm not at the upgrade date, I'm one week away. I know your thinking that its only one week, whats the big deal. Really, one week isnt that big of a deal, I can wait, what gets me is that for a continued customer I expected Sprint to also think that one week was no big deal and be willing to offer me my upgrade a tiny bit early to get me to re-sign my contract. Its this general feeling of "Your not important to us, yet".

[DaPeeps]

Threaten to cancel....they will give you whatever you want.

Mention AT&T and the iphone, and you're even more likley to get their attention.

Trust me...Sprint has coddled me like a baby in its crib. They have ALWAYS taken care of me....to the point that I would never even consider leaving them.

[Snoman002]

Originally Posted by DaPeeps

...Trust me...Sprint has coddled me like a baby in its crib. They have ALWAYS taken care of me....to the point that I would never even consider leaving them.

And see thats why I'm upset. I love Sprint, I have never had a problem with them in the past, and thats whats frustrating. I'll admit, I was even c0key about having Sprint. My buddie has Verizon, and was complaining because he wanted an Omnia but didnt want to either have to buy a data plan, or have to pay full price for it, for his use of the phone it just want justifiable (we cant bring phones to work). In the end Verizon wouldnt do anything for him, meanwhile I was thinking that thats what he gets for having Verizon, Sprint would have done SOMETHING to make me as happy as I wanted to be. I was actually under the impression that Sprint would do practically anything I wanted them to do, well within reason. Now, all of a sudden, just to get my upgrade a tiny bit early, I ran into a wall.

I always pitied my friends with other carriers, I have always felt that the other carriers treated you like a numbered account, and yet my Sprint was different, they wouldnt do what was needed to keep me paying, they would go do whatever they could to keep me HAPPY. Now all of a sudden I dont have that happy feeling anymore. Thats what disapoints me, not that they didnt bend to my will, just that I didnt get the feeling that they were willing to do whatever they could to make me happy. And trust me, I dont look for much to keep me happy, heck a person on the other end of the phone just listening to me is usually all it takes.

[Scrotum]

Originally Posted by DaPeeps

Threaten to cancel....they will give you whatever you want.

Mention AT&T and the iphone, and you're even more likley to get their attention.

Trust me...Sprint has coddled me like a baby in its crib. They have ALWAYS taken care of me....to the point that I would never even consider leaving them.

Wow, some of the responses that come up in these threads are surprising. What is the problem with waiting TWO WEEKS!! Why must everyone say "threaten to cancel you'll get what you want" I will admit that I only talk to retentions, but I have always advised them that there is no plan to cancel, with the exception of my most recent problem which I will cancel over if not resolved. It is this culture that thrives, on and encourages immediate gratification, that leads to some of the problems we have today. I do agree the the way the online chat was handled was rude, as well as the first store. Also, I have been with Sprint for almost 7years (got first phone on 18th Bday) and have seen that they are more than willing to help as long as you are upfront HONEST and polite.



To the OP don't threaten to cancel unless you are prepared for them to say goodbye, if that happens get ready to pay out the A$$ for your phone bill.

[savior02]

Originally Posted by DaPeeps

Threaten to cancel....they will give you whatever you want.

Mention AT&T and the iphone, and you're even more likley to get their attention.

Trust me...Sprint has coddled me like a baby in its crib. They have ALWAYS taken care of me....to the point that I would never even consider leaving them.

sprint isnt how they used to be.i been having crazy problems and they havent done anything to fix it....and i been wit them for 9 years and i have 5 lines..the problem is alot of the reps are incompetent...they suck for real..i have had to many billing errors and have spent unnecessary countless of hours dealing with them..lets see if they fix my problems tomorrow if not i will gladly leave to tmobile

[meatgel]

You need to separate Sprint the company from Sprint customer service reps. It's hard to do, but it helps. I have only been with Sprint for 6 months. I was with Qwest and wanted to stay on the Sprint network when Qwest went with Verizon.

Then my husband wanted to be added to the plan recently and port his number. Chat said I was only authorized 3 phones. Called and was told the same thing ...

SOOOOOO.... I asked for a supervisor. Still a no. I asked for the credit department. Transferred, but sent to the wrong department ... same customer service as before. I got a bit aggressive and finally made my way to the credit department. I explained that I was already upset from the prior conversations and sorry if I was pointing my disappointment at her ...

She added another line to my account, appologized for the problems and noted everything on my account so when we went to the store everything ran smoothly ... and it did!

I woould also like to mention that if you are looking at the Touch Pro, you minght not want to put data out of the question. It really does add to the "fun" of the Touch series of phones.

[blasphemous_prime]

Yes, you are being a bit on the unreasonable side by trying something that no wireless carrier on earth would do for any of its customers. If you would like to leave your current carrier just becuse they won't go out of their way to bypass regular guidelines, that's on you. I wouldn't bother opening up a can of worms with anyone anywhere for such a reason as it's pretty much frowned upon IMHO.