Sprint store is screwing me on replacement. Any ideas please - Page 2

lastson · #11 (**permalink**) 03-11-2009, 10:25 PM

Quote:

Originally Posted by chappy

You can make ESRP claims online now. Go that route. Just make sure something is really wrong with the phone, cause they do inspect them, and they will charge your account if no trouble is found.

Or don't be a sissy next time and stand your ground. You pay for coverage on your device, and you want them to explain why it's physically damaged. I won't tell a customer their phone isn't covered unless it's beyond a shadow of a doubt, and I feel confident that I can easily explain and show it to them (or one of the reps can).

I'm not advocating throwing a fit, or getting loud or anything of that nature. Be cool, tell them you would like an explanation of why it's not covered.

Reason i rolled out was because I have a short fuse when it comes to situations like this. Store was FULL and they only had 2 people working so im sure thats why i got the rush job and brushed off.

Phone is wacky. I actually got it to hard reset today again, 5th time and its still doing the same ****. I even wiggled the keyboard with it closed to see if it caused anything and nada. Just will sit there on the desk, then either go blank or just wig out weird colors then go blank.

I'm going to look into the online ESRP Chappy thanks man. Even though im a sissy

SporkLover · #12 (**permalink**) 03-11-2009, 10:34 PM

This sounds like the rare manufacturing defect. Some of the phones are defective in their construction and have what can be described as a "loose key board when open or sliding". Well that defect eventually wears down the ribbon cable from the mainboard to LCD (hence the crazy lines on your screen!).

Tell them you read about the issue online and push the issue.

lastson · #13 (**permalink**) 03-11-2009, 10:37 PM

Quote:

Originally Posted by SporkLover

This sounds like the rare manufacturing defect. Some of the phones are defective in their construction and have what can be described as a "loose key board when open or sliding". Well that defect eventually wears down the ribbon cable from the mainboard to LCD (hence the crazy lines on your screen!).

Tell them you read about the issue online and push the issue.

Makes perfect sense. Was going to go chappys route but I'm worried that they will consider this physical damage and charge me the 50 bucks.

Major_Nate · #14 (**permalink**) 03-11-2009, 10:42 PM

Quote:

Originally Posted by lastson

Makes perfect sense. Was going to go chappys route but I'm worried that they will consider this physical damage and charge me the 50 bucks.

you can call advanced tech support at 1-877-654-9111 option 2. Tier 2 tech support direct number.

Hope this helps.

**Dr.8820** · #15 (**permalink**) 03-11-2009, 10:42 PM

last, if it's alot of physical damage then you might have to pay. but i would try another service center first. what's your build date?( you can check this by going to your phone pad and dial ##786# or ##778#) then scroll down a little and you'll see it.(manufacture date)

crazychef · #16 (**permalink**) 03-11-2009, 10:49 PM

your not getting screwed out of anything.. TEP isnt refusing you anything.. a sprint store is..

my keyboard just died last week.. i called tech supp on my way to sprint store, he sent me a NIB just like that.. i didnt have to goto store,didnt have to call asurion, and for damn sure didnt have to pay 50 bucks lol..

call sprint tech, tell em keyboard just died, and see if u get my result..

tech said if its after the first 30days, stores arent allowed and will not give replacements instore anymore

crashjack · #17 (**permalink**) 03-11-2009, 10:51 PM

honestly it sounds exactly like the same issue the LG Rumor has, which is a manufacture defect, if u go back to that same store, compare ur issue to the lg rumor n that may help u get the right issue across, could have been a misunderstanding, but it really sounds like the rep was just being lazy. ive had to slap some of my reps hands for that. if push comes to shove, get the store manager involved.

**Dr.8820** · #18 (**permalink**) 03-11-2009, 10:52 PM

crazy, crazy, crazy! what's up my man! did you read his posts? here's a deeper look http://forum.ppcgeeks.com/showthread.php?t=60371

lastson · #19 (**permalink**) 03-11-2009, 10:57 PM

Quote:

Originally Posted by mr8820

last, if it's alot of physical damage then you might have to pay. but i would try another service center first. what's your build date?( you can check this by going to your phone pad and dial ##786# or ##778#) then scroll down a little and you'll see it.(manufacture date)

May god strike me down there is no physical damage on this phone lol. Its got slight scuffing from my putting it in my pocket on the chrome screen is pristine and so is everything else. never ever been dropped. Only thing visual wrong is the keyboard is a little loose, the mechanical failure is with the mainboard i think.

lastson · #20 (**permalink**) 03-11-2009, 11:01 PM

Quote:

Originally Posted by crazychef

your not getting screwed out of anything.. TEP isnt refusing you anything.. a sprint store is..

my keyboard just died last week.. i called tech supp on my way to sprint store, he sent me a NIB just like that.. i didnt have to goto store,didnt have to call asurion, and for damn sure didnt have to pay 50 bucks lol..

call sprint tech, tell em keyboard just died, and see if u get my result..

tech said if its after the first 30days, stores arent allowed and will not give replacements instore anymore

Crazy can you verify if that number that Major posted is the number you called. I don't want to deal with level 1 support on this what so ever if at all possible. I have enough time dealing with level 1 support with IBM Servers/PCs and Laptops thats enough to drive a man to drink and do drugs.