Quote:
Originally Posted by chappy
You can make ESRP claims online now. Go that route. Just make sure something is really wrong with the phone, cause they do inspect them, and they will charge your account if no trouble is found.
Or don't be a sissy next time and stand your ground. You pay for coverage on your device, and you want them to explain why it's physically damaged. I won't tell a customer their phone isn't covered unless it's beyond a shadow of a doubt, and I feel confident that I can easily explain and show it to them (or one of the reps can).
I'm not advocating throwing a fit, or getting loud or anything of that nature. Be cool, tell them you would like an explanation of why it's not covered.
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Reason i rolled out was because I have a short fuse when it comes to situations like this. Store was FULL and they only had 2 people working so im sure thats why i got the rush job and brushed off.
Phone is wacky. I actually got it to hard reset today again, 5th time and its still doing the same ****. I even wiggled the keyboard with it closed to see if it caused anything and nada. Just will sit there on the desk, then either go blank or just wig out weird colors then go blank.
I'm going to look into the online ESRP Chappy thanks man. Even though im a sissy
