TP nice, Plan Rates nice, Sprint CSR not so nice

[aspiar7807]

ok, so i've worked in customer service before.. i know how annoying and dim-witted people can be... but there really are some CSR's that just refuse to work with you no matter what!!

so i just need to vent and want to share my experience in case anyone is having the same issues....

first:
i purchased my phone @ Best Buy... found a rebate form and sent it in....this rf never mentioned anything about BB not being a "qualified store location" and on top of that many people here in this forum mentioned that they submitted the rebate and it was processed!

ok #2
i get horrible reception in my home... delayed txt msgs and dropped calls all the time.... why a service rep cant offer some advice, solution, heck even sympathise with my situation is beyond me.. instead i get the run-around about how my phone is being "updated" and it should work fine when it obviously didn't.

so after numerous calls... all dropped calls as a matter of fact, after being told a manager will call me back after their meeting (wtf?) and after not receiving said call... do you know what finally got a response? well if you guessed the threat of canceling my service you are correct!! i dont want to cancel my service but if no one is willing to help me why am i throwing away over 120$ a month for horrible service??

finally a nice woman by the name of Samantha, an account specialist, got my rebate approved and offered to send me an Air Rave - at no cost to me- to deal with my signal problems...THATS GOOD CUSTOMER SERVICE... i mean i dont want to sound cheap or pushy but seriously.. if other people are getting these checks and i'm having nothing but problems with my signals... why not oblidge and make a customer happy - a customer that WANTS to stay with sprint and likes his TP....

ahhhhhhhh.... i feel better.... just needed to exhale... moral of the story.. ASK FOR SAMANTHA!

[Dr.8820]

i'm glad it worked out for you!

[BillJr106]

So does the Airave solve your signal problems?? Do you still have to pay the monthly price for it to use it??? I would buy one if I didnt need to pay monthly just to use it. I am more then happy using my own minutes, as I dont need any other minutes, I just need a better signal at home. My signal at home is horrendous.

[Coal]

I personally pay for the airave, 4.99 a month and I like it but I hear of other people who get it free.

I just havnt called and tried to get it for free.

But yeah, the AR is nice and works great except for evdo.

[akastixx]

Originally Posted by aspiar7807

ok, so i've worked in customer service before...

i just need to vent and want to share my experience in case anyone is having the same issues....

That's Sprint, baby! *kicks aspiar7807 in the crotch*

[Shawng2020]

Originally Posted by mr8820

i'm glad it worked out for you!

[schettj]

You double dipped on the rebate - BB applies all rebates at purchase.

Well done.

The home reception issue usually is fixed (after 1000 calls) by sprint giving away an air-rave. This is why they're not making any money vs verizon or AT&T, who simply laugh at you if you call and say you get no reception in your home.

[aspiar7807]

Originally Posted by akastixx

That's Sprint, baby! *kicks aspiar7807 in the crotch*

thanks buddy that felt great!

[aspiar7807]

Originally Posted by BillJr106

So does the Airave solve your signal problems?? Do you still have to pay the monthly price for it to use it??? I would buy one if I didnt need to pay monthly just to use it. I am more then happy using my own minutes, as I dont need any other minutes, I just need a better signal at home. My signal at home is horrendous.

i havent received it yet.. turns out i have to front the money then get a refund...but they will pay my monthly fee - not sure for how long though.. will keep u posted