Asurion Help

coolwhip1220 · #1 (**permalink**) 02-06-2009, 10:43 PM

So my sister had her TP stolen last week, contacted asurion, filed a stolen claim, filled out the affidavit they have you do, and had the new phone shipped out yesterday. Well today, she "restole" her stolen phone back from the theives.

She has not even opened the UPS box that Asurion shipped her new phone in. My question is, will Asurion allow her to send the new phone back and not charge her or does she have to keep the new phone and send her old one back?

They're closed now is the only reason I ask, and it's out of pure wonder and impatientness that I can't wait until she calls tomorrow to find out.

**Dr.8820** · #2 (**permalink**) 02-06-2009, 10:45 PM

you might have to go thru some nonsense before they get your point. i would just keep the new one; i hear they don't overheat as much.

coolwhip1220 · #3 (**permalink**) 02-06-2009, 10:50 PM

Quote:

Originally Posted by mr8820

you might have to go thru some nonsense before they get your point. i would just keep the new one; i hear they don't overheat as much.

Yeah, but my sister is such as dumbas* that she had it stolen 3 days after recieving it from Asurion as a replacement to her broken Mogul. Not kidding. Had a build date of 1-10-09, same as mine. So the new one is the exact same as the old one, but I already did some customizing on her old one for her and don't wanna have to do it again if I can avoid it.

**Dr.8820** · #4 (**permalink**) 02-06-2009, 10:53 PM

yeah i know what you mean. i just got a replacement today and i have to remember all the tweaks,hacks, custom task bars, etc...

coolwhip1220 · #5 (**permalink**) 02-06-2009, 10:56 PM

Quote:

Originally Posted by mr8820

yeah i know what you mean. i just got a replacement today and i have to remember all the tweaks,hacks, custom task bars, etc...

Yeah, I'm not a big custom ROM guy cause when I get a new phone I like to see what it's all about for a couple days, and by that time, I'm so used to the stock rom that all the customs just don't have the same feel to me and I have a hard time adjusting, so everytime I make a new tweek or add a new cab, I keep a log in my notes and sync it whenever I have a chance.

**Dr.8820** · #6 (**permalink**) 02-06-2009, 11:01 PM

i always wondered if all of your downloaded 3 party apps was backed up in outlook. i have a backup that i ran the other day so maybe i'll be ok.

coolwhip1220 · #7 (**permalink**) 02-06-2009, 11:05 PM

Quote:

Originally Posted by mr8820

i always wondered if all of your downloaded 3 party apps was backed up in outlook. i have a backup that i ran the other day so maybe i'll be ok.

No, they're not. I hoped for that too, but my log in notes is backed up so when I have to hard reset I just print that out and do it one by one, so I can get it exactly how I like it. And also I know the order in which I have to install them so I don't get any lockups or errors. For some reason, my clocks, cleanups, taskbars and rile explorer don't like to play nice with each other.