Outrageous customer service - Page 2

ViciousTemptations · #11 (**permalink**) 02-03-2009, 07:20 AM

Sprint has the worst customer service... if I were you I wold contact the FCC!

aldojr80 · #12 (**permalink**) 02-04-2009, 02:00 AM

So let me get this clear you were upset with your mogul went over your 30 day grace period and was like touch pro is better so i want that. Are you mad you make me laugh like a lil asian school girl. you can only get the same model not a different one. But you complain and probably was like if i do not get this i am leaving bleh. You know i feel bad what they did but they are in the right not to give you a new touch pro. I wish i could be like my touch pro sucks i want a touch hd now yeah. HAHA. not gonna happen. Now you want to switch providers and sell your new touch pro now whos the one that is acting bad. To be honest with you be happy your getting one, and this thread should be closed then everyone wants to get a new phone. Crap my car sucks i want a boat now. pow pow. yahooooo. If you had a corporate account they would not treat you like cus they want your buisness cus your not an indivisual to them but many people. Make no sense bleh.

jparks29 · #13 (**permalink**) 02-04-2009, 04:24 AM

Quote:

Originally Posted by aldojr80

So let me get this clear you were upset with your mogul went over your 30 day grace period and was like touch pro is better so i want that. Are you mad you make me laugh like a lil asian school girl. you can only get the same model not a different one. But you complain and probably was like if i do not get this i am leaving bleh. You know i feel bad what they did but they are in the right not to give you a new touch pro. I wish i could be like my touch pro sucks i want a touch hd now yeah. HAHA. not gonna happen. Now you want to switch providers and sell your new touch pro now whos the one that is acting bad. To be honest with you be happy your getting one, and this thread should be closed then everyone wants to get a new phone. Crap my car sucks i want a boat now. pow pow. yahooooo. If you had a corporate account they would not treat you like cus they want your buisness cus your not an indivisual to them but many people. Make no sense bleh.

1. I didn't threaten anyone. Ecare said they would swap my mogul for the touch pro when it launched, provided I paid the difference between retail cost. (579.99-529.99=50.00)

2. A corporate store told me they would honor that, if there were notes to that effect on the account.

3. I was handed a DAMAGED replacement Mogul, and summarily kicked out of their store, being told to cough up 50$ to replace the damaged mogul they JUST handed me 30 seconds earlier.

4. The manager LIED to me in my face, stating that there were no Touch Pros in stock (after also lying to me and saying they would honor it if it was in the notes), when just 30 seconds earlier I had one sitting in front of me.

5. I agreed to be charged 50$, but later found out that advanced handset exchange (online) was swapping out Moguls for Touch Pros, in which case I shouldn't have to pay anything.

6. I was charged 64$ when I agreed to be charged 50$.

7. A few months ago I had to argue with them over a 35$ credit because of an issue on THEIR end, only because it took me 7 months to catch.

8. I talked to 'the powers that be', and they have credited my account the 64$, so I'm satisfied with that, they have upheld their end of the bargain in terms of the phone.

9. I'm still compiling information on the people I talked to on the phone and in the store, and I was assured that disciplinary action, including termination where appropriate, was going to be addressed.

There were only 3 employees that completely irked me. One lied to me, one essentially kicked me out of the store, and another refused to process the phone order even though it had been previously authorized by her higher ups.

There were also 3 employees who went above and beyond what I'd consider a normal call resolution, and I made it well known that I appreciated their efforts to fix the problem.

I demand only what was promised me, nothing more.

I understand there will be issues/problems with anything in life. As a business owner (and corporate account holder) it's more important to me HOW those problems are resolved, and that they don't happen again.

Please don't troll my thread.

coolwhip1220 · #14 (**permalink**) 02-04-2009, 05:03 AM

Quote:

Originally Posted by aldojr80

So let me get this clear you were upset with your mogul went over your 30 day grace period and was like touch pro is better so i want that. Are you mad you make me laugh like a lil asian school girl. you can only get the same model not a different one. But you complain and probably was like if i do not get this i am leaving bleh. You know i feel bad what they did but they are in the right not to give you a new touch pro. I wish i could be like my touch pro sucks i want a touch hd now yeah. HAHA. not gonna happen. Now you want to switch providers and sell your new touch pro now whos the one that is acting bad. To be honest with you be happy your getting one, and this thread should be closed then everyone wants to get a new phone. Crap my car sucks i want a boat now. pow pow. yahooooo. If you had a corporate account they would not treat you like cus they want your buisness cus your not an indivisual to them but many people. Make no sense bleh.

This thread sounds nothing like he's trying to get something for nothing. Sprint phones have a 1 year warrenty against software and hardware defects, and it sounds like the OP had an issue within that time period. What is wrong with wanting to get a damaged phone fixed? And if you were offered the upgrade, why would you not take it?

vzwdts · #15 (**permalink**) 02-04-2009, 07:16 PM

Man, sorry to hear about your experiences at the store. That truly sucks. I hope you get it all taken care of.

toviaheli · #16 (**permalink**) 02-04-2009, 08:23 PM

Give this guy a call:
Adriano, Jerry - Customer Experience Executive | 913-762-8080 | jerry.adriano@sprint.com

and check out this thread:
http://forum.ppcgeeks.com/showthread...hlight=adriano

**Dr.8820** · #17 (**permalink**) 02-04-2009, 08:42 PM

Quote:

Originally Posted by aldojr80

So let me get this clear you were upset with your mogul went over your 30 day grace period and was like touch pro is better so i want that. Are you mad you make me laugh like a lil asian school girl. you can only get the same model not a different one. But you complain and probably was like if i do not get this i am leaving bleh. You know i feel bad what they did but they are in the right not to give you a new touch pro. I wish i could be like my touch pro sucks i want a touch hd now yeah. HAHA. not gonna happen. Now you want to switch providers and sell your new touch pro now whos the one that is acting bad. To be honest with you be happy your getting one, and this thread should be closed then everyone wants to get a new phone. Crap my car sucks i want a boat now. pow pow. yahooooo. If you had a corporate account they would not treat you like cus they want your buisness cus your not an indivisual to them but many people. Make no sense bleh.

spoken like a true newb. did you get a nose-bleed standing way up there on your soap box?

**Dr.8820** · #18 (**permalink**) 02-04-2009, 08:47 PM

jparks29, i know this sounds bad but call *2 and tell them you want to cancel service. someone along the line will ask you what is the problem and can it be resolved with one call. this is when you plead your case. i went through this today and even though you have to use this method to get things done( i just got the number from toli, thanx) it works.

jparks29 · #19 (**permalink**) 02-05-2009, 03:16 AM

I called account services (AKA retentions) numerous times, they did indeed got the ball rolling, the huge issue was the corporate store and the fact that I had to call back 20 times to have them DO anything....

My email to Jerry went unanswered, I did finally call, the person I talked to was the one who transferred me to executive customer care, who resolved the issue as far as she could, including filing 'feedback' or something to that effect about the reps involved.

rgildoss · #20 (**permalink**) 02-20-2009, 01:59 PM

Quote:

Originally Posted by jparks29

I called account services (AKA retentions) numerous times, they did indeed got the ball rolling, the huge issue was the corporate store and the fact that I had to call back 20 times to have them DO anything....

My email to Jerry went unanswered, I did finally call, the person I talked to was the one who transferred me to executive customer care, who resolved the issue as far as she could, including filing 'feedback' or something to that effect about the reps involved.

did you ever get your TP?