[jparks29]

I called account services (AKA retentions) numerous times, they did indeed got the ball rolling, the huge issue was the corporate store and the fact that I had to call back 20 times to have them DO anything....

My email to Jerry went unanswered, I did finally call, the person I talked to was the one who transferred me to executive customer care, who resolved the issue as far as she could, including filing 'feedback' or something to that effect about the reps involved.