Upgrade To Touch Pro Free!!

tbran · #1 (**permalink**) 01-26-2009, 04:38 PM

Thank you so much for confirming the 2.2lb package is a TP, Mass! I've had lingering doubts about it all day, as I wait for my UPS guy (who normally shows up at 7pm est as his last stop of the day...ugggh) Makes me breathe a little easier. I dropped you a big thanks for that one. I will catch everyone who made this process much more bearable with "thanks" after I get off my chair that is lined with pins and needles.

bob0builder · #2 (**permalink**) 01-26-2009, 05:20 PM

Nice, I finally after 5 crappy Mogul replacements, swapped up to a TP.

Replacement Model UTStarcom Touch Pro Handset Kit

Replacement Charge $0.00 plus applicable taxes

Bob

Eclipsi01 · #3 (**permalink**) 01-26-2009, 05:34 PM

Quote:

Originally Posted by bob0builder

Nice, I finally after 5 crappy Mogul replacements, swapped up to a TP.

Replacement Model UTStarcom Touch Pro Handset Kit

Replacement Charge $0.00 plus applicable taxes

Bob

I don't understand why I'm being asked to go through Asurion or pay $119.99 when you guys are getting it for free. What gives?

Machinehead · #4 (**permalink**) 01-26-2009, 06:10 PM

Quote:

Originally Posted by Eclipsi01

I don't understand why I'm being asked to go through Asurion or pay $119.99 when you guys are getting it for free. What gives?

Do you have TEP insurance?

tbran · #5 (**permalink**) 01-26-2009, 06:27 PM

My guess is that your Mogul is outside the factory warranty period of 1 year. You sound like you must have had an Early Mogul to have gone through 5 of them. Even though they replace them, the original purchase date is still considered the start of your warranty period. So...with no factory warranty, the only direction you can be steered is through TEP insurance, which is run by Assurion.

Eclipsi01 · #6 (**permalink**) 01-26-2009, 08:08 PM

Quote:

Originally Posted by tbran

My guess is that your Mogul is outside the factory warranty period of 1 year. You sound like you must have had an Early Mogul to have gone through 5 of them. Even though they replace them, the original purchase date is still considered the start of your warranty period. So...with no factory warranty, the only direction you can be steered is through TEP insurance, which is run by Assurion.

Ok, nevermind I guess. I logged back into Sprint's site from home and redid the same process. This time it told me I saved $55 by having the TEP plan, and my total amount to be billed is $0.00. They are sending me a Touch Pro kit as well.

Thanks to the OP!

bthessel · #7 (**permalink**) 01-26-2009, 08:16 PM

Ok, so I just put through the request. I selected broken screen and put in the comments the white spot on the screen. It is going to charge me $55 since I didn't have the warranty. I am fine with that. Since I have a cooked rom on my mogul am I going to need to relock it and put a factory rom on it before sending it back?

bestjudge · #8 (**permalink**) 01-26-2009, 08:33 PM

Quote:

Originally Posted by bthessel

Ok, so I just put through the request. I selected broken screen and put in the comments the white spot on the screen. It is going to charge me $55 since I didn't have the warranty. I am fine with that. Since I have a cooked rom on my mogul am I going to need to relock it and put a factory rom on it before sending it back?

Yes put rom then relock it.

bowtied1 · #9 (**permalink**) 01-26-2009, 07:32 PM

Quote:

Originally Posted by Eclipsi01

I don't understand why I'm being asked to go through Asurion or pay $119.99 when you guys are getting it for free. What gives?

First time I put in that my case was cracked and they wanted $120 for a TP.

The next time I put that it powered on and off and it was free.

Try it again and see if that works.