Upgrade To Touch Pro Free!!

[class1c]

Originally Posted by merefolk

Hello all,

Can you provide me the baby steps on how to get this thing replace to a Pro?

1) What do I say is wrong with the phone when reporting? I have insurance on the phone, so anything else special I need to say?
2) Easier to go to a store or online?
3) What is assurion?

Thanks,
Adam

1. state the problems you yourself are having with the phone.
2. online worked for most of the people posting on this thread including myself.
3. asurion is the insurance group sprint and other cell companies use for insurance on their products (with asurion you will have to pay the $55 deductable, through the sprint website you proabably wont).

go to http://www.nextel.com/en/services/se...olutions.shtml
click the self service link in the paragraph and follow the steps