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[Alpine-]

Asurion is now issuing TP replacements as well. You need to specify that two key features of the Mogul are ONLY present in the TP - Keyboard and SD card slot. Mogul inventory appears to be depleted. Mogul owners have hit a very lucky time where mogul stock doesn't seem to exist anymore. Dont settle for a Touch Diamond or a Treo 800w. I was very close to using a claim to remedy my defect.

However, I got mine swapped the old fashioned way using TEP as leverage over the phone. It Took a LONG time and a lot of talking. It is basically trial by error until you find an escalated tech or supervisor who wants to actually make something happen. I must have talked with 6 techs over 2 days and multiple hours. I have an Advance Exchange issued and my TP (new) should be here in 2-3 days. I return my mogul with the replacement kit and I have 15 days to do so (as usual).

To be honest, your best bet is to take your defective phone to a service center, show a defect, have them validate its real, then they will issue you a TP with ease. There is really no Mogul inventory left. The only reason I didnt do this was because there is no Authorized repair/service center within 2 hrs of me and I wasn't going to make that drive when its basically the exact same process over the phone.

RIP MOGUL: Sleep well Sweet Price