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[kayfouroh]

Where is the status checker site for our ER###### claims?

When I go to the Asurion website it says I need to provide further information and to call a number. Is that true?

EDIT: Here is the message:
We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you.

[erockvr6]

Originally Posted by kayfouroh

Where is the status checker site for our ER###### claims?

When I go to the Asurion website it says I need to provide further information and to call a number. Is that true?

EDIT: Here is the message:
We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you.

yea i got that too, you have to fill out an affidavit and copy ur ID and fax it back then they call you in 24-48 hrs to further process ur claim

[lynneness]

Originally Posted by kayfouroh

Where is the status checker site for our ER###### claims?

When I go to the Asurion website it says I need to provide further information and to call a number. Is that true?

EDIT: Here is the message:
We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you.

ER##### claims are not through Asurion. You should call Sprint customer service to confirm your order. There is a status check page for ER#####, too, but it was never updated for me before the product was shipped.


===

For returning stuff, what do I need to return? Just the phone itself, or battery/micro SD included, etc?

[kannaguchio]

Originally Posted by lynneness

For returning stuff, what do I need to return? Just the phone itself, or battery/micro SD included, etc?

Sprint will be fine with just getting back the phone and one battery. You can send other items back at your own discretion.

[kayfouroh]

Originally Posted by lynneness

ER##### claims are not through Asurion. You should call Sprint customer service to confirm your order. There is a status check page for ER#####, too, but it was never updated for me before the product was shipped.


===

For returning stuff, what do I need to return? Just the phone itself, or battery/micro SD included, etc?

Thank you.

Did you get an e-mail with a tracking number once the TP shipped?

[DiamynzNPearlz]

Originally Posted by kayfouroh

Thank you.

Did you get an e-mail with a tracking number once the TP shipped?

Most of us received a UPS tracking # after e-mailing e-care with the ERxxxxx confirmation number and directly asking the status of the shipment. Good luck!

[jr5416]

Just got my brand new touch pro for 55 bucks lol holy shi#### this is awesome.

[skittlebrau]

I submitted my Sprint phone replacement order at 11:00a CST on 01/19, got the confirmation email at 11:05a CST on 01/19, and received the UPS package at 10:55a CST on 01/20. In less than 24 hours Sprint got me a new Touch Pro with an additional battery.

I did not get any follow-up email indicating the phone had shipped. Before I received the package this morning I sent ecare an email requesting the latest status, to which I have not yet received any reply - but at this point I don't think it matters!

Thank you Orionsbuckle, these forums rock.

[jude_b23]

Originally Posted by DiamynzNPearlz

Most of us received a UPS tracking # after e-mailing e-care with the ERxxxxx confirmation number and directly asking the status of the shipment. Good luck!

i emailed e-care and got a reply, they said they are not able to locate a tracking number for me.

does anyone know how else i can get an update for this shipment?

ups reference number?? is this the ER*****?

thanks