Upgrade To Touch Pro Free!!

[awhite5052]

im being very serious when i say this:
If i get the tp i will give anyone for free and free shipping a very good condition katana lx (great for back up or great if you have kids, works very well). im that desperate to get rid of the mogul poc way too many issues with it. but ill let you guys know what happens. if i get it i will post here, if anyone wants the katana be the first to pm me.

[class1c]

would assume they would have to. the touch was discontinued and really the only replacement would be the diamond.

[awhite5052]

Originally Posted by cardriver

this might be the wrong place to post but i still like my mogul...somewhat...anyone know if they are replacing the touch(6900) with diamonds?

not sure but a friend of mine went to a repair center because he was having issues with his touch, they couldnt fix it so they gave him a new touch diamond.

[coolwhip1220]

Originally Posted by DiamynzNPearlz

I think those are non-Sprint users that are going through Asurion. All Sprint customers should use this link:

http://www.nextel.com/en/services/se...olutions.shtml

Some of us who went through Asurion are sprint customers who have physical damage to the phone. If you don't meet those regulations when you start the self service claim, they come back to bite you in the ***, and by that, i mean your wallet.

[deeznut2]

If you have tep (total equipment protection) insurance you go trough Asurion to make a claim. I made a claim today and was upgraded to the touch pro from the mogul, since its still on backorder. good luck

[kelaya00]

Originally Posted by awhite5052

well i did email ecare earlier this moring and they replied this email

Dear Augustine White, Thank you for contacting Sprint. I will be happy to assist you with your phone order inquiry. After researching your account further, I do see a ticket was opened to replace your Mogul device with a Touch Pro. However, the order has not been processed yet due to the holiday delay. Your order should be processed by the end of the day on 1/20/09. If you have any other questions or concerns, please reply to this email. Thank you again for contacting Sprint. We appreciate your business. Sincerely, Catherine H. Customer Service Specialist Sprint

Sounds Good!!!!! Looks like you may be getting a TP

[rancidchris]

I ordered one on Friday and it arrived last night. I had a mogul with a spazzing data port. Even if I get charged the $75 no defect fee it's worth it.

[iampedro]

wish I could do this with Verizon...

[kayfouroh]

Where is the status checker site for our ER###### claims?

When I go to the Asurion website it says I need to provide further information and to call a number. Is that true?

EDIT: Here is the message:
We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you.

[erockvr6]

Originally Posted by kayfouroh

Where is the status checker site for our ER###### claims?

When I go to the Asurion website it says I need to provide further information and to call a number. Is that true?

EDIT: Here is the message:
We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you.

yea i got that too, you have to fill out an affidavit and copy ur ID and fax it back then they call you in 24-48 hrs to further process ur claim