Upgrade To Touch Pro Free!! - Page 13

erockvr6 · #**121** (**permalink**) 01-19-2009, 04:25 PM

i tried the advanced replacement online form, but i havent had this mogul for more than 30 days its a replacement from a previous broken mogul, and now this ones broke. i want a TP as a replacement now as the moguls have a history of bad problems, so what are my options to getting a TP?

**dschoenike** · #**122** (**permalink**) 01-19-2009, 05:10 PM

Quote:

Originally Posted by asanderson

I just tried to order mine online and I was offered the TP.. then when i got to shipping they said sorry for the trouble call this number...so after multiple attemps I decided to call. Unlike i thought it was quick and easy the guy TOD lol just said i seen you tried to order an replacement and they told u to call..next 2 min where would u liked that shipped and have a good day...hopefully all goes well and wed or thursday should be holdin my new baby!

was this through asurion or sprint?

asanderson · #**123** (**permalink**) 01-19-2009, 05:16 PM

this was through asurion

kayfouroh · #**124** (**permalink**) 01-19-2009, 05:39 PM

So what would happen if you lost the phone before you got the replacement?

i.e. put a claim in for a power issue, have the phone on its way, then you lose it before you get the replacement?

erockvr6 · #**125** (**permalink**) 01-19-2009, 05:41 PM

Quote:

Originally Posted by kayfouroh

So what would happen if you lost the phone before you got the replacement?

i.e. put a claim in for a power issue, have the phone on its way, then you lose it before you get the replacement?

i would assume you would have to pay as if you never returned the phone

kayfouroh · #**126** (**permalink**) 01-19-2009, 05:46 PM

Quote:

Originally Posted by erockvr6

i would assume you would have to pay as if you never returned the phone

You couldn't change the claim from a repair to a lost phone claim?

(not that I would condone any such actions)

coolwhip1220 · #**127** (**permalink**) 01-19-2009, 06:03 PM

Just called Asurion. My claim went through on Friday for a new mogul, so when I called today, they said there was nothing they could do since the claim was final, I would just have to wait for them to get Moguls, i.e., wait for Hell to freeze over. Asked for a supervisor, she came on, said she was sending me a TP and where would I like it shipped. Called my sister after who also has a Mogul, she called right away, payed the $50 deductible when they offered her a TP right off the bat, and now I believe she's going to take out some built up frustration on her mogul with a hammer.

lashad01 · #**128** (**permalink**) 01-19-2009, 06:07 PM

well good luck with you guys and your upgrades just got mine today.. headed to the pro room

kayfouroh · #**129** (**permalink**) 01-19-2009, 06:13 PM

Quote:

Originally Posted by coolwhip1220

Just called Asurion. My claim went through on Friday for a new mogul, so when I called today, they said there was nothing they could do since the claim was final, I would just have to wait for them to get Moguls, i.e., wait for Hell to freeze over. Asked for a supervisor, she came on, said she was sending me a TP and where would I like it shipped. Called my sister after who also has a Mogul, she called right away, payed the $50 deductible when they offered her a TP right off the bat, and now I believe she's going to take out some built up frustration on her mogul with a hammer.

I would love to be able to smash this phone...

I should give them a call up and see if I pay the 50$ deductible and say it got lost on the subway, then have my way with it..

kenton_supreme · #**130** (**permalink**) 01-19-2009, 06:36 PM

My phone got stolen and they told me I had to wait 7 to 10 days. Ended up with another mogul with Windows 6.1