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[gbm85]

Originally Posted by kelaya00

Have you received any response back from Sprint concerning your order? I placed my request yesterday afternoon and recived the same confirmation email. I guess maybe it's too soon yet as it is only Sunday noon. Please let me know if you hear anything back from them.

Thanks,
Kelaya00

Yes! I finally got a response including a UPS tracking number! What I did was forward my confirmation email to Advanced Exchange Escalations ( AEescalations@sprint.com ) along with a note saying that nobody else has been able to find the order. Within an hour, they replied with the full details including pick date, ship date, estimated delivery date, and UPS tracking number. Come Tuesday I will be the proud owner of a Touch Pro!

Note: This email address is for Self-Service Advanced Exchange Orders ONLY!! They will not be able to help you with Asurion or any other order!