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[orionsbuckle]

Originally Posted by gbm85

Has anyone gotten any contact from Sprint for an online Self-Service order? (not Asurion)

I got the initial confirmation email with an order number. Called Sprint 4 times tonight. Trying to track online and it says order not found. First 2 reps transferred me to Asurion third rep transferred me to order support. They have no record and say it's an invalid order number (starts with ER). 4th rep actually listened to me. She said the online deparment would have to help me... of course they're closed right now She said try calling back Tuesday if I haven't received the phone... I'm just trying to verify the order even took place!! Ugh! I thought Sprint's CS had improved but apparently they still have a long way to go.

honestly you will have better luck if you just go into a sprint service center and have them look at your phone and file the claim for you cus then your face to face with someone that cant transfer you lol...