Re: Upgrade To Touch Pro Free!!
 

is this only for the mogul?? i have a vogue right now but i think its lifecycle has ended too right?

Re: Upgrade To Touch Pro Free!!
 

I did this last Friday for legitimate purposes. My mogul has literally been shedding pieces and parts and it was time to get it replaced. So I did the advanced exchange Friday and got it yesterday.

I did NOT get a Touch Pro, they sent me a Mogul. And wouldn't you know about 5 minutes after I switch over my service to the new Mogul, the screen starts looking like a green and orange smoke all over it. A complete mess.

Rebooted and hard reset. Still same problem. Called Sprint and told them that the refurbed replacement phone they sent was crap and I had already switched over the service. what now?

They told me to try a local Sprint store to swap it out. I went and tried that. Waited 30 minutes just be told in about 30 seconds that there was nothing they could do and to call Sprint.

Called Sprint....and mutiple hang ups and "you have to talk to another department" later, they told me it was all taken care of. They then transferred me to "Asurion Replacement...." and I knew I was screwed...AGAIN!

Of course, the insurance company would replace the replacement phone, but I would now have to pay $55 to get that done. WTF?? So they transferred me back to Sprint so I could start my story all over again.

Got some chick who put me on hold for an entire episode of Family Guy while I waited. She finally got approval to replace my phone with a "new phone" and that was "since I only had it for one day". Wasn't that nice of them?? :-({|=

So here I wait for my next mystery package? At this point, I'm almost not caring if its just 2 cups and a string. As long as this one works, i really don't care if its a Mogul or Touch Pro.

Re: Upgrade To Touch Pro Free!!
 

The Vogue is still being replaced with another Vogue. Checked this morning.

And Major... that sucks balls. Did you order the replacement online?

Re: Upgrade To Touch Pro Free!!
 

did anyone see charges for new TP on thier bill?

Re: Upgrade To Touch Pro Free!!
 

ughhh anyone know when they will replace vogue with touch pro? :( :( this sux lol

Re: Upgrade To Touch Pro Free!!
 

Probably never. The Vogue will get replaced with a Diamond.

Re: Upgrade To Touch Pro Free!!
 

Wouldn't the equivalent be a Diamond? Also it is only if your device is defective. There are enough known issues with the Mogul that a lot of us are glad to swap for something that works. I've not spent enough time in the Vogue forum to know if they have similar issues (white spots on screen, etc. Obviously no keyboard to get stuck).

Re: Upgrade To Touch Pro Free!!
 

o oh well diamond is fine with me...and yes my vogue is messed up it has a huge black smudge in the middle as well as an odd square that can be seen on the screen even when the phone is turned off..theres also so feezing issues nad yada yada lol..neways when do u think they will replace vogues?

Re: Upgrade To Touch Pro Free!!
 

this is insane, i did the advance exchange on sat eve, and still no phone as of tuesday??? yet there are people here who did the advance exchange on sunday or monday and already have a phone, this makes no sense to me, how is that possible, I got my first email almost right away but have not received a second......

im going crazy, igot a faulty phone and i have no idea when the replacement is showing up...

for those that got the phone right away from dong the ticket on sunday or monday, do live near kentucky, i'm in KC, why it is taking so long, is it possible my order is lost, is there anyone that i can call without screwing it up???

Re: Upgrade To Touch Pro Free!!
 

Yes, I ordered it online.

And actually, I got an email right away with the confirmation when I originally did it and it showed directly in the email that I would be getting a Mogul, serial number included. So there wasn't really any surprise to NOT getting a Touch Pro for my replacement. I was disapointed, but will just have to wait until June to be eligible for my 2 yr upgrade.

However, now that Sprint is sending me a "new phone", maybe I will get lucky. What are the chances that they have new Moguls on the shelf to send me? I'm hoping I get a Touch Pro simply based on the night mare I had to go through for 3 hours trying to get the replacement phone replaced.