Re: Upgrade To Touch Pro Free!!
 

I just ordered my replacement as well and got an email saying that it is a Touch pro. My claim was that it has the white spot in the lower left, which is true. I also routinely get a sticking keyboard. Very annoying.

Re: Upgrade To Touch Pro Free!!
 

Sweeeeeeeeet!!!!!!! I have the $7 TEP with Sprint...I went to the assurion website and filed my claim. At the end of the claim it said that my phone would be replaced with the HTC6850 Pro Touch. Then it said there was a problem with my claim and that I needed to contact assurion by phone. Once I called in her verified my info, talked about living in the city where I reside for small talk, and then explained that I would be receiving a brand new Touch Pro, because the Moguls are on back order ( we all know they are discontinued). I did however, had to cough up $50...in which he gave me the option to: Pay with Credit Card, Mail in payment, or post the $50 to my sprint account ( I opted for the post to sprint account). He then told me I could tracl my claim by using the assurion website, and that i effective immediately, my Sprint MOgul HTC6800 is now the property of assurion and when I receive my new phone I need to mail the mogul to them or I could be charged $350 tp my sprint account.

Re: Upgrade To Touch Pro Free!!
 

I did the same last thursday, my phone is on the way and will be delivered today, but I said I lost my phone so that I don't have to send any phone back. Still had to pay the $50 though, but it's all worthy.

Re: Upgrade To Touch Pro Free!!
 

they cant charge you 350, only 200 for not returning the mogul...but can charge upto another 150 if theres really no problem

and you cant activate that "lost" phone now btw..itll have a blocked esn on it

Re: Upgrade To Touch Pro Free!!
 

Well....... I finally got it to go throughn today on the website. I have the insurance and since this is my 3rd handset in the last 3 months, I guess I'm still under warranty so it cost me $0. My latest was actually brand new, in the box from Sprint in late December. But it shipped with the white spots and now they're growing across the screen. Too bad, because I really did love this phone. But I can't keep getting replacements (new or refurb'd) that have these problems. I tried the website a few times last week but it kept saying the Mogul was the replacement phone and I would cancel the order. But this morning, at 10:20 AM PST, I got the Touch Pro. I think I'm going to miss my Mogul, though. :-(

Re: Upgrade To Touch Pro Free!!
 

Just a reminder to give thanks to the OP...

Re: Upgrade To Touch Pro Free!!
 

I know that, but I still can sell it for parts. Someone always buy it for for something like $30-$50 on ebay. I think thats better than returning the phone.

Re: Upgrade To Touch Pro Free!!
 

Did you have insurance on phone when you said you lost it?

Re: Upgrade To Touch Pro Free!!
 

asurion still has 6700's and 6800's. I had some issues with a CSR and had to call like three times to get my broken 6700 replaced. Well someone screwed up and they sent me two phones. A 6700 AND a 6800... This was after I told them to forget it because I was sick of trying to understand their broken english and I would just drive to the repair center, where they gave me a Touch Pro.

Re: Upgrade To Touch Pro Free!!
 

I'm maybe wrong, but I'm pretty sure that you keep your mem card and battery. Sprint originally sent me the mogul (which was broken) and it came just the phone. So I am assuming that you should keep everything except the phone. When my TP comes I will be sending them back just the mogul, with out the memory and battery.