No longer a sprint customer due to ongoing service issues w/no resolution in sight
 

once upon a time I was getting really great service with sprint. my 3G speeds were steadily in the high triple digits to low 1000s that I didn't even bother to use my home WiFi. but now ever since February when this blizzard struck my home town in the far north suburbs of Chicago IL. my service has been shit my 3G speeds are ridiculously slow one example is in my SIG and I've seen much lower speeds than that as well. it took me 10 minutes alone to even be able to begin typing this post. the apps I have don't even work over half the time because my connection speed is so slow, my battery overheats and drains like crazy because it has to fight for a stronger signal. I called sprint and this one rep fucked up my data even more which caused me a hard reset on my arrive just to get it working at its current shitty levels. called sprint another day and was told that cell sites were damaged from the blizzard and are being upgraded and worked on (this was on 4/5 I was promised this would be fixed by 3/25 when I first bought my arrive ). here we are a month later and it seems that my speeds are even worse especially since my home internet is off so I can't use my WiFi like I was. what's more notable is when im at school in Chicago my speeds were like how they were before!! return back to my hometown pure shit again. im soon going to be paying near $100 a month for service as soon as my credits I had them give me run up. they even offered me an airwave after I pay $150 for it to help with my service but it won't work with my 3G service or at all because currently my home internet connection is off. it just seems like no progress at all has been made since its almost may now and it also seems as if they don't give a shit about their customers if they live in a city with a population of less than 100k (population of my county seat where I also get good 3G speeds) im trying to tough this out as much as I can but I've started to consider paying the ETF and then jumping ship to tmobile. what do yall think?

Re: So fuckin pissed at sprint!!!
 

1. Are T-Moblie's towers made out of better steel?
2. How much fun are you going to have when all the hipsters with iphones end up on the Tmobile/ATT network along with you?
3. Will you pay less on T-Mo for the same data plan you have now ("don't even use wifi" must use alot of data) I know Dr. 8820 they have an unlimited plan.
4. Move?
5. Get home internet and use wifi / airwave?

Just a few of my thoughts... You did ask.
p.

Re: So fuckin pissed at sprint!!!
 

please show the site a little respect and stop all the cursing.

I don't think t-mobile is going to allow you to use your 3g as your home internet connection.

Re: So fuckin pissed at sprint!!!
 

I don't know if tmobiles towers were affected by this. but it seems that the service is better since I don't see any complaints of anyone around me. however sprint overall does have better coverage in my area than tmobile. the plan that tmo has is around what im already currently paying with sprint so it won't be much a difference. on the other hand it would be more expensive to do this migration than to just pay to get my home internet and digital cable service restored given the price of the ETF and the HD7 combined. and the HD7 isn't even as good as the arrive in terms of RAM. I Just needed a place to rant about this. BTW took me 20 minutes to get this post down. furthermore it seems as of my speeds are close to what they were back in the golden age (10/09-1/31/11) in the early morning and overnight hours but by afternoon and evening they are down to a near standstill.

I have Cable internet and the airrave works well. Got them to send a free one after several calls about the poor coverage around my house.

Why get cable tv? I haven't had it for over 8 years, just an unnecessary expence! I have no problem watching any show or movie I want off the net.

Sent from an Epic 3g on SERO.

Re: So fuckin pissed at sprint!!!
 

Eric, I know you saw the posts that Austin and Darren posted in the Epic forum, and you can add me to that list. I've been having issues with coverage and although I had to get to the 2nd level of customer service, they did offer to send me an airwave completely free of charge. I'll have it in a few days.

Re: So mad at sprint!!!
 

normally coverage is good around my house. getting 3 bars now out of 5 just that the signal ots providing is not good at all since the blizzard. as for cable and such we get it in a whole package bundle and have since 03. but were having tough times now so that's y its currently off.

Re: So mad at sprint!!!
 

At the OP, I'm also in the far North suburbs so maybe we're in the same area. But I have not had any issues that you are refering to. During the blizzard no after. I'm near Six Flags if that helps determine if it'a a location thing.

And my friends on T-Mo in this same area haven't had issues either.

Re: So mad at sprint!!!
 

its his phone not sprint and your the proof if your info is correct.

Re: So mad at sprint!!!
 

Is the swear word filter broken?

Edit: I see the thread name was changed, but the RE:'s still have that lil f bomb in it.

Re: So mad at sprint!!!
 

The respect filter is still in effect.
So good call and Thanx for the change Eric.

You are ok in my book... No matter what anyone else says.
p.

Re: So mad at sprint!!!
 

I live about 15 to 20 mins northeast of there. last time i was up there my speeds were great as well but return to hometown and they aren't anymore. time of day plays a factor too in the overnight and early morning hours my speeds are great too but one the late afternoon and early evening hits they go back to the speeds in my sig.
highly doubt it because i had this on my tp2 in its last weeks as well. and that i only experience this when in my hometown from 1pm to 1am respectively

Re: So mad at sprint!!!
 

UPDATE: instead of locating one of the other threads where I vocalized this issue I decided to bump my own thread with an update to this situation.

The situation has not improved since I first started this thread and in fact it seems that it has gotten worse, being fed up with this on Saturday 10/22 I emailed dan@sprint.com about this issue and around Tuesday 10/25 I received a callback and the person I spoke with said that he would contact the network team in charge of the issue and see what exactly is going on in regards to the situation and he cannot waive my ETF until he hears back from them so he promised he'd call me back the following Tuesday which is today. I just got off the phone with him and was notified that he has not yet heard back from the ticket team so now the callback date is Friday. Hopefully he will hear back from them by then and that I can move onto a different carrier, 9 months of broken promises is wayy too long I'd rather leave to t-mobile and then come back once this is resolved which probably won't be till 2014.

Re: ongoing service issues with no resolution in sight (updated)
 

just wondering... but how slow is your speeds? when people complain about slow data, i'm trying to get a reference

I get around 300kbps download and for me it's fine since I'm not trying to run a server from phone :S I mean unless people are tethering, why do they need that much speed? I can watch video's fine/stream tv shows (quality isn't the "best" but I think that's TP2 hardware since on wifi where speed is faster the quality isnt improved). Plus why should sprint's network support tethering computers and having people expect to get more speed than what a phone would need. I mean unless tethering fee is paid for, the data speed shouldn't be needed to support it imo. I see it as me putting premium gas in car and expecting it to go faster... without changing cars.

Re: ongoing service issues with no resolution in sight (updated)
 

@eyeb my speeds are sooo slow that I can't even listen to a song streaming over Zune let alone watch a YouTube video in low quality, sometimes its too slow to even render my news feed or access my SkyDrive (which I need). My speeds are usually anywhere between 50k and 256k never have I even seen 300 or above on a consistent basis (not even on a Saturday anymore like I used to). 300 also is below what is classified for 3G with T-mobile on EDGE one can get faster speeds than this.

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GWK74) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

I bet they waive the efts eric. Keep at them about it.

Re: ongoing service issues with no resolution in sight (updated)
 

yup sure will and hopefully by this time next week I'll be a t-mobile customer. I'll update this thread as the situation keeps developing,as it stands now it won't be till this time Friday when I hear from the guy again.

Re: ongoing service issues with no resolution in sight (updated)
 

so how fast is 3g suppose to be? I mean on TP2 age hardware...? I'm not sure if the hardware on such an old phone limits the speed.

I mean kind of like how the speed limit is 55 miles per hour but an old car from the 30s would have trouble reaching that speed :S exaggerated example, but the idea is same.

My Sprint 3g speeds have been the same from the htc diamond, tp2, Moment, and Epic. Average around 1.2 Mb/sec.

Sent from an Epic 3G using ppcgeeks.

Re: ongoing service issues with no resolution in sight (updated)
 

@eyeb well as a note of reference sprint advertises their 3G speeds to average between 600 and 1400kbps with bursts of up to 3200kbps. This is what i expect to be getting or at least be able to listen to a song and watch a video without buffering. When I had my TP and TP2 I was getting between 1800 and 2400 until February of this year. The CDMA 3G standard (EvDO)is slower than the GSM standard of HSPA which can output speeds of up to 21mbps like I recently got at a t-mobile store on an HD7. I don't expect insane speeds like that when I make the switch but with that at least I know I'll never get below 1000.


so lucky to be getting those speeds.

Re: ongoing service issues with no resolution in sight (updated)
 

HSPA can do more then 21mbps, it can do 42mbps. Also CDMA can do better too with Evdo Rev B and Evdo Rev C (UMB)..there is also the new DO Advanced.

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; liquid.vivow.20111101.145728) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

I get good 3g with verizon. Spotty 4g but its better than having none like i did with sprint.

Re: ongoing service issues with no resolution in sight (updated)
 

@gTen I was speaking of normal HSPA and not HSPA+ which can go up to 84mbps. I've heard of Rev.B but not Rev.C and its unlikely that sprint will deploy any of these in the near future. I'll probably have my masters (if I decide to pursue it) by the time sprint straightens this mess out.
@fixxxer2008 what speeds do u get with VZ 3G. PCMag declared that Verizon 3G wasn't any faster on average than sprints. Anywho I should have an update to this thread tomorrow around this time hopefully I can cancel and not get another "still haven't heard from the ticket team yet and can't discuss waiving the ETF until I hear from them" type call like Tuesday was.

Re: ongoing service issues with no resolution in sight (updated)
 

Back with another update. The rep stupidly calls me at a time when I am unable to talk on the phone (while I was on a crowded bus). I told him to call me at 4pm central when I'm home and he calls me at 3:14! Now when I try to call back at the number given there is no answer!

UPDATE: finally able to get in contact with the rep. He calls me and once again it seems that he has heard from the team but they are still investigating what is causing my problems (it's not rocket science, fix the damn tower and add more base units) and the possibility of waiving my ETF won't be considered until the final findings. He's calling me back Wednesday.

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

couldn't you just transfer your line to someone else? I mean it has same effect as waving etf

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

@eyeb everyone I kno is already with another carrier and I'm sure they wouldn't want to suffer what I'm going through

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; liquid.vivow.20111101.145728) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

So did they let you out?

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

@fixxxer2008 nope not yet. Still awaiting the final results from the network team as to what's causing my problem. Can't be let out until they have a conclusion. My bill is also due about now and if I were to pay it I wouldn't be able to afford to jump ship right away if they did let me out. So I'm not going to pay it till I hear a conclusion. Next call back date is Wednesday.

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

about the bill thing, can you call sprint to freeze account? I know you won't have service, but maybe pick up a prepaid for a month? Not sure if this would help, but if you don't pay bill, doesn't that result in an etf?

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

it results in an ETF if u don't pay for quite sometime. I get paid Thursday so I'll pay it then depending on the outcome on Wednesday, if I'm free to cancel then I'll remove my debit card info and start my migration to Tmo. If it's still the same wait for their final findings BS then I'll suck up and pay it Thursday. If they call me and ask y I haven't paid by then I'll say im currently in dispute.

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; liquid.vivow.20111101.145728) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

Eric they are giving you the run around like they did me back in june. They know damn well the towers wont be fixed. Just migrate your number to tmobile. I bet after you do they waive the eft. Thats what happened to me when we went to verizon.

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

that sounds risky, what if they don't? More towers are messed up now too, the one that serves my school might be a little messed up and the one in uptown Chicago by my train station is messed up now too I think.

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; liquid.vivow.20111101.145728) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

Well then make installment payments on the eft. It cant be that expensive on a arrive. Im telling you they are giving you the run around. The towers arent down, there overloaded. Your the customer and if your not happy its time to take matters into your own hands.

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; liquid.vivow.20111101.145728) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

The grass is greener trust me.

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

Good idea, I already made a bid on a few HD7s on eBay plus I just got a financial aid check in the mail. I think my ETF may be $150 and if that's the case then it's actually cheaper for me to pay it and leave than to stay and continue to deal with the shitty speeds.

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; liquid.vivow.20111101.145728) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

Agreed and good luck. Keep us posted. Theres no reason to have to just suck it up and deal with crappy service. Maybe when enough people leave, sprint will take notice.

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

why buy an hd7 from ebay? I mean best buy is offering them free with contract and it sounds like you will be signing a contract with them, or are you planning pre-paid service with them?

HTC - HD7 Mobile Phone - Black (T-Mobile) - HD7

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; liquid.vivow.20111101.145728) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

Does prepaid even include data? I thought it didnt.

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

@fixxxer2008 T-mobile has 3 prepaid plans

$30-unlimited text,5GB full speed data and 100min talk
$50-unlimited talk,text but only 2GB full speed data
$70-unlimited talk,text and 5GB full speed data.

And @eyeb the reason to buy one from eBay is to get it on the prepay plans listed above. If I were to get it free on contract I'd probably have to wait at least a year to upgrade, whereas if I'm with prepay I can just sign a contract when the better phones come out.

Re: ongoing service issues with no resolution in sight (updated 11/4)
 

@eric12341 yeah that was what I was wondering, if you were going prepaid. Just out of curiousity, have you checked craigslist instead of ebay? I see them on CL going for $200-250 (the ones for $250, I've been able to talk down to $200 on past transactions, $200 down a little to around $175). I checked ebay and it doesn't seem much cheaper than that, and you don't get to play with it to see if it works before buying