New Sprint policy on cracked screens.

[Sunsparc]

This goes for all devices.

Any device which has a single crack in the lens/LCD/digitizer less than 1 inch long may still be repaired/exchanged at a repair location.

If the device has multiple cracks or the single crack is longer than 1 inch, the device is considered damaged beyond repair and an insurance claim will have to be filed.


From my perspective, this is how it should have been all along. I don't know how many times we ran out of Evo screens at my location because of people dropping their phones.