How to get Airave2 now with 3g - Page 5

**aman1127** · #41 (**permalink**) 09-01-2010, 11:14 PM

I was told and the official press release states that there will be no purchase and monthly charge

Sent from my fast as hell phone that you can only wish you had

**aman1127** · #42 (**permalink**) 09-01-2010, 11:20 PM

And BTW, I got credited for the unit (100) and the monthly charge which is $5.

Tell them you have no.reception and it is their job to ensure full service. I personally got into the 10 charge for 4g and said why should I pay a premium if I'm not getting the basics. Then I said bill cancel.

Got a airave shipped to me that week. Remember the airave is for those of us that get shitty service. Why should we pay for horrible service? It's not your fault there is no coverage.

Sent from my fast as hell phone that you can only wish you had

rwoodr · #43 (**permalink**) 09-01-2010, 11:46 PM

and after playing phone tag.. finally got someone on the phone who knew what I was talking about... and I was promptly told that I would have to pay $100 for the new unit as they would not be able to swap my old unit for the new one. so hmm. not a big deal per say but annoying nonetheless..

I'll stick with the old one and wifi. not paying again...

**aman1127** · #44 (**permalink**) 09-01-2010, 11:57 PM

Quote:

Originally Posted by rwoodr

and after playing phone tag.. finally got someone on the phone who knew what I was talking about... and I was promptly told that I would have to pay $100 for the new unit as they would not be able to swap my old unit for the new one. so hmm. not a big deal per say but annoying nonetheless..

I'll stick with the old one and wifi. not paying again...

Call again, speak to account services and request that all have all charges credited. Like I said before, it is impossible for bad service to be your fault. It initially took me about 4 calls

Sent from my fast as hell phone that you can only wish you had

rwoodr · #45 (**permalink**) 09-02-2010, 12:10 AM

Quote:

Originally Posted by aman1127

Call again, speak to account services and request that all have all charges credited. Like I said before, it is impossible for bad service to be your fault. It initially took me about 4 calls

I'm gonna wait till tomorrow and try again. The woman I talked to said she was in account services. She explained that they still had alot of the samsung models and that they selectively decide which customer gets which model and that sprint makes it somewhat difficult for them to the order the 3g model because it depends on a list of criteria that apparently I somehow don't meet. Even after I explained that in my home I have no signal. Which is why I bought the first airave to begin with.

**aman1127** · #46 (**permalink**) 09-02-2010, 12:21 AM

Quote:

Originally Posted by rwoodr

I'm gonna wait till tomorrow and try again. The woman I talked to said she was in account services. She explained that they still had alot of the samsung models and that they selectively decide which customer gets which model and that sprint makes it somewhat difficult for them to the order the 3g model because it depends on a list of criteria that apparently I somehow don't meet. Even after I explained that in my home I have no signal. Which is why I bought the first airave to begin with.

You should have gave her the c word.....cancellation that is. She will sing a different tune. You shouldn't be paying at all dude. That what that stupid box is for!

Im a manager and its your right as a consumer for your phone to work. It's not asking for anything crazy. Be strong

Sent from my fast as hell phone that you can only wish you had

marctronixx · #47 (**permalink**) 09-02-2010, 07:42 AM

yeah typically you need not be a ASL customer, been with them for at least 6 months and in good standing. being a "premier" customer helps also..

if you have those handled then you meet the "criteria"...

its an uphill battle sometimes, you just have to spekw with authority to them and explain your situation.

i do admit since you have been paying that does not work in your favor however just tell them that your broadband connection monthly price went up and its hard for you to justify the price.

let them know you need 3G in your home because you want to watch sprint tv and it only works on 3G. you down graded your cable TV due to the economy and now want to rely on watching some sprint tV that is included in your plan.

if you have a4G phone (!!!) you are also paying for 4G thats no where near your house and you are unable to use the evo in its intended use.

just be adamant but polite. dont call as if you are afraid. you can cal their bluff just be kind but state your point.

if you have more than one line do know sprint now is dropping discounts on lines 3 and above. so if your in this boat you can also speak about that extra cost.

and at the very end.. tell them you are now considering canceling. you can not believe that sprint CS is not willing to help you save money and be a happy customer...

**aman1127** · #48 (**permalink**) 09-02-2010, 03:30 PM

Quote:

Originally Posted by marctronixx

yeah typically you need not be a ASL customer, been with them for at least 6 months and in good standing. being a "premier" customer helps also..

if you have those handled then you meet the "criteria"...

its an uphill battle sometimes, you just have to spekw with authority to them and explain your situation.

i do admit since you have been paying that does not work in your favor however just tell them that your broadband connection monthly price went up and its hard for you to justify the price.

let them know you need 3G in your home because you want to watch sprint tv and it only works on 3G. you down graded your cable TV due to the economy and now want to rely on watching some sprint tV that is included in your plan.

if you have a4G phone (!!!) you are also paying for 4G thats no where near your house and you are unable to use the evo in its intended use.

just be adamant but polite. dont call as if you are afraid. you can cal their bluff just be kind but state your point.

if you have more than one line do know sprint now is dropping discounts on lines 3 and above. so if your in this boat you can also speak about that extra cost.

and at the very end.. tell them you are now considering canceling. you can not believe that sprint CS is not willing to help you save money and be a happy customer...

haha a bit excessive but sure. I said i work from home and I live on my phone.

**gullzway** · #49 (**permalink**) 09-02-2010, 09:36 PM

Just spent Over an hour on the phone with SPRINT. I have 1x Roaming signal at my House. The REp sent a request and said I didn't qualify for an air rave. I told Him I'd cancel so he sent me to Account Services. She said I'd have to go buy one at a Sprint store and Pay $100 and $5/month.

I said a friend got it for free. She said they ended a Promo giving the Airave for Free, and that you had to have 3 lines or more to qualify. I said Well I guess I'll have to switch to AT&T. She called my Bluff and said I'm sorry you feel that way but I can't help you!

**aman1127** · #50 (**permalink**) 09-02-2010, 10:32 PM

Quote:

Originally Posted by gullzway

Just spent Over an hour on the phone with SPRINT. I have 1x Roaming signal at my House. The REp sent a request and said I didn't qualify for an air rave. I told Him I'd cancel so he sent me to Account Services. She said I'd have to go buy one at a Sprint store and Pay $100 and $5/month.

I said a friend got it for free. She said they ended a Promo giving the Airave for Free, and that you had to have 3 lines or more to qualify. I said Well I guess I'll have to switch to AT&T. She called my Bluff and said I'm sorry you feel that way but I can't help you!

Bs....call again!

Sent from my fast as hell phone that you can only wish you had