[marctronixx]

yeah typically you need not be a ASL customer, been with them for at least 6 months and in good standing. being a "premier" customer helps also..

if you have those handled then you meet the "criteria"...

its an uphill battle sometimes, you just have to spekw with authority to them and explain your situation.

i do admit since you have been paying that does not work in your favor however just tell them that your broadband connection monthly price went up and its hard for you to justify the price.

let them know you need 3G in your home because you want to watch sprint tv and it only works on 3G. you down graded your cable TV due to the economy and now want to rely on watching some sprint tV that is included in your plan.

if you have a4G phone (!!!) you are also paying for 4G thats no where near your house and you are unable to use the evo in its intended use.

just be adamant but polite. dont call as if you are afraid. you can cal their bluff just be kind but state your point.

if you have more than one line do know sprint now is dropping discounts on lines 3 and above. so if your in this boat you can also speak about that extra cost.

and at the very end.. tell them you are now considering canceling. you can not believe that sprint CS is not willing to help you save money and be a happy customer...