Sprint International Data Plans Terminated -Sprint Executive Reaction

[MacWilder]

Sprint abruptly terminated its international fixed-price data plans on July 11.
Previously, it had offered unlimited data for $45 to $70 a month, which could be prorated so that it amounted to $1.50 to $2.25 a day. (Verizon continues to offer its comparable plan.)
I wrote a letter to Sprint's President, Don Hesse, pointing out that this put users in an impossible position, since there is no way to monitor or audit data usage. This in turns means that the user could be overcharged, cheated, or could inadvertently run up extraordinarily high bills.
I contrasted this with international telephone usage, where the user knows the per minute charge of each call and can time the calls to verify he/she was charged appropriately. (A copy of this letter is posted elsewhere on this forum).
I rather promptly got a call from a representative in the executive office. Reduced to its essentials, the representative said that the executive office knew nothing about the termination even after some research into the issue. She promised to investigate the issue further and get back to me.
Accordingly, I urge those who think they may use international data capabilities to also write or email Sprint's President to protest the termination of the plan and plea for its reinstatement.

[WarChild]

Moved to appropriate area.




CW

[Mojary]

wow...that is crazy! im wondering how the executive level could not have known that the company they are running has stopped offering that plan? because with the company i work for...we don't fart without the executive's go signal...let alone cut a service we provide without running it by them first.

but this is good info...im gonna go send out my email.