Sprint: Out of Contract: What's best deal I can get to extend? $ credit to balance?

[tt C6]

I am out of contract.
Sprint is erroneously showing my "ugrade" date being in October.
(I've never upgraded my phone in 4 years.)
I don't care, becasue I want a "EVO with slide out landscape keyboard" and I don't see it happening anytime soon.
If I buy an Evo outright, it's $450.
If I extend my contract 2 years, Sprint will give me a $250 equipment credit.... UP FRONT.


So, I called up Sprint customer service and was escalated FOUR times.
I finally got a call back and repeated my offer to extend my contract 2 years in exchange for $250 in service credit to cover my balance.

They told me they would give me $20 off my monthly bill for the next 24 months.
I said, "You give the $250 equipment credit up front, SO, I want the $250 service credit up front".
They said "no."

I said I could re-activate my old phone with Verizon and get $240 credit in exchange for a ONE year extension.
They told me take the $20 a month or nothing.


Frankly, getting a $250 credit for a ONE year extension seems fair now.

The lady who called me back after I was escalated FOUR times gave me a TON of attitude.
She claims that any of my future calls to Sprint will be automatically forward to HER ONLY and that I will not receive anything more than offered.
Verizon is offering me a $240 CREDIT in exchange for a ONE YEAR contract.
With my corporate discount with Verizon, the price ends up being the same as a Sprint Unlimted plan.
Sprint has refused to apply my coroporate discount on my account because they claim "unlimited plans are not eligible for corporate discounts".
So, I want to get Sprint to match the Verizon offer for my service credit, or unfortunately I'm going back to VZW.

Any help getting Sprint to apply a service credit to my account in exchange for a contract extension would be MOST appreciated.

Thank you.

[GirlGoneGeek]

Sprint absolutely refuses to apply discounts to unlimited plans from what I've seen in my past working there for years.

[eenieMINI]

Taking all you've said into consideration, why wouldn't you just go ahead and switch? What is making you want to keep Sprint rather than get the credit and the same price plan at VZW? I'm not advocating for either but trying to help you weigh your choices, there seems to be something making you want Sprint to "keep you" as a customer, is that something worth the sacrifice of your deal with VZW? If so then, take the offer, if not then make the move. .

[toviaheli]

If I were you I would switch. The only way to get your discount is by going through a Sprint Executive and they're getting harder and harder to reach.

[tt C6]

Originally Posted by toviaheli

If I were you I would switch. The only way to get your discount is by going through a Sprint Executive and they're getting harder and harder to reach.

Thank for posting.


Oh, I got a Sprint Executive, all right.
This woman is supposed to oversee 3 call centers.
She is giving me a TON of attitude as if I am some kind of thief that's been ripping off Sprint.
*Edit: The "3 call center boss" was actually fine to deal with so far.
It was the confrontational "management team" rep that works for her that I deal with previoulsy that was giving the TON of attitude.

All I want is what's been promised to me.
Then, I wanted to trade a 2 year contract extension for a $240 credit.
I don't know what the problem is, but I would sure appreciate any advice and I can get on here.

Thanks.

Originally Posted by eenieMINI

Taking all you've said into consideration, why wouldn't you just go ahead and switch? What is making you want to keep Sprint rather than get the credit and the same price plan at VZW? I'm not advocating for either but trying to help you weigh your choices, there seems to be something making you want Sprint to "keep you" as a customer, is that something worth the sacrifice of your deal with VZW? If so then, take the offer, if not then make the move. .

I was with VZW for SO many years. I only switched because VZW made me migrate plans and VZW kept dragging their feet releasing phones that all the other carries had for over a year. (HTC Mogul)
With that said, I love Sprint and I'm a loyal customer.
I'm loyal to a fault. I hate "switching".

[eenieMINI]

I understand, makes sense I don't like swtching either. Plus I can't get a good deal with VZW.