I need some help to help a friend...

[tonyh750]

So I recently sold my touch pro 2 to a friend in NY. I have a sprint plan and I transferred my number to my new Hero, hard reset my TP2 and sent it to my friend, he sent me this in return:

Hi,

I still can't get it to work with the MSL provided by Sprint. Therefore, I cannot configure the device. Do you have the original ROM and can you show me how to flash it back?

If the original ROM still doesn't work, I will have to request a return. Because this is a none functioning device.

Thanks,

What is the problem he is having here? And how do i help him fix it? Please help!

Thanks in advance!!

[orangekid]

Originally Posted by tonyh750

So I recently sold my touch pro 2 to a friend in NY. I have a sprint plan and I transferred my number to my new Hero, hard reset my TP2 and sent it to my friend, he sent me this in return:

Hi,

I still can't get it to work with the MSL provided by Sprint. Therefore, I cannot configure the device. Do you have the original ROM and can you show me how to flash it back?

If the original ROM still doesn't work, I will have to request a return. Because this is a none functioning device.

Thanks,

What is the problem he is having here? And how do i help him fix it? Please help!

Thanks in advance!!

I'd give him written instructions on how to flash the shipped ROM back on to the device.

If you flashed a custom ROM, a hard reset just resets the current ROM, he should still be able to activate it with Sprint though, but I'd have him flash shipped, then do the esn swap online, should work fine.

[basilray]

Here's what I would suggest:

1. Hard reset the phone
2. Install the Sprint Update Profile cab
3. Activate the phone while it is powered off
4. Turn on phone and run a profile update


That should be all he needs to do, I would think.

[tonyh750]

Originally Posted by basilray

Here's what I would suggest:

1. Hard reset the phone
2. Install the Sprint Update Profile cab
3. Activate the phone while it is powered off
4. Turn on phone and run a profile update


That should be all he needs to do, I would think.

Thanks, I will try that, will I need to flash the stock ROM first?

[basilray]

Not necessarily. This would be something to try w/o having to reflash.

[sprintgirl]

customer care can do the esn swap and should provide programming info. in some cases the unlock code can be time sensitive. make sure he is pressing ##000000# (zero placeholder for actual unlock code). if they are only providing a msl they may be providing u with the wipe code that is entered after ##786# which is just used to factory reset. once the ##000000# is entered it should show a screen that says view or edit. select edit andit will ask for mdn and msid which will have to b provided by sprint cust care. hope that helps...maybe was just an issue with communication. otherwise have him take it to a store. we r here to help.